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Help Desk Specialist

hace 2 meses


Saltillo, Coahuila de Zaragoza, México Hro A tiempo completo

Job Summary:

We are seeking a highly skilled and motivated Help Desk Specialist to join our team at Hro. As a Help Desk Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Resolve customer issues through troubleshooting and documentation
  • Handle customer calls, emails, and chats in a professional and timely manner
  • Manage and prioritize customer tickets and requests
  • Collaborate with internal teams to resolve complex customer issues
  • Provide excellent customer service and ensure customer satisfaction

Requirements:

  • 1 year of experience in a Help Desk or Technical Support role
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Knowledge of technical software and systems
  • Fluency in English and Spanish

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance