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Help Desk Specialist
hace 2 meses
Job Summary:
We are seeking a highly skilled and motivated Help Desk Specialist to join our team at Hro. As a Help Desk Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:
- Resolve customer issues through troubleshooting and documentation
- Handle customer calls, emails, and chats in a professional and timely manner
- Manage and prioritize customer tickets and requests
- Collaborate with internal teams to resolve complex customer issues
- Provide excellent customer service and ensure customer satisfaction
Requirements:
- 1 year of experience in a Help Desk or Technical Support role
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Knowledge of technical software and systems
- Fluency in English and Spanish
What We Offer:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
- Recognition and rewards for outstanding performance