Database Service Delivery Lead
hace 2 semanas
At Novartis Farmacéutica, we are seeking a highly skilled Database Service Delivery Lead to oversee the efficient delivery of database services for our US region.
Key Responsibilities:
- Develop and execute strategies to ensure seamless database service delivery across the US region, adhering to Novartis standards and best practices.
- Effectively handle escalations, ensuring compliance with SLAs and KPIs, and collaborate with Database Operations leads to support regional coverage.
- Collaborate with cross-functional teams to identify and implement process improvements, driving continuous innovation in database operations.
- Utilize ITSM processes to optimize service delivery and enhance customer satisfaction.
- Manage major incidents, collaborating with external vendors to resolve operational challenges and minimize downtime.
- Drive database operations service improvements through innovative solutions and industry-leading best practices.
- Deliver high-quality services to Novartis application/project teams on time, exceeding expectations and fostering strong relationships.
- Oversee database services provided by a third-party vendor, ensuring alignment with company standards.
Requirements:
- Prior experience in Oracle Database management is essential, with a good understanding of MS-SQL and cloud database management.
- Experience with AWS RDS is highly desirable, as well as proficiency in ITSM processes and excellent English communication skills.
- Able to lead major incident responses and work effectively with external vendors.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Relevant certifications in Oracle and MS-SQL are preferred.
- A minimum of 10+ years of experience in database management, with a proven track record in Oracle Database service delivery.
The estimated salary for this role is around $120,000-$160,000 per year, depending on location and experience. If you're passionate about delivering exceptional database services and want to be part of a dynamic team, apply now
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