Customer Service and Trade Operations Specialist

hace 1 semana


Santiago de Querétaro, Querétaro de Arteaga, México Buckland A tiempo completo

We are seeking a highly skilled Customer Service and Trade Operations Specialist to join our team at Buckland. As a key member of our operations team, you will be responsible for providing exceptional customer service to clients, vendors, and service providers in acquiring the proper import/export documentation.

Key Responsibilities:

  • To provide the highest level of customer service to clients, vendors, and service providers in acquiring the proper import/export documentation.
  • Facilitate set up of Mexican IOR file with Buckland MX broker Portfolio Partnership.
  • Integrate Legal MX files on IOR and update forms in compliance on Mexican regulations early on calendar year.
  • Coordinate all shipments for customs clearance on timely fashion and ensure process flow based on best practices per shipment type: Air, Land.
  • Communicate, delegate and expedite shipment clearance through multiple ports with Buckland MX Vendors in accordance on client's priorities and instructions.

The ideal candidate will have +3 Years plus experience with Mexican Import/Exports Operations, Proven Knowledge on Mexican Legislation in Foreign Trade Business, Customs Experiences is an asset, English Language Skills as native or second language (Toefl 550) and Working knowledge of Microsoft Office, excel skills, Windows, an asset.

Additional Requirements:

  • International Business/International Commerce/International Logistics Bachelor Degree.
  • Excellent customer service skills and ability to generate and follow up on sales leads.
  • Ability to identify, develop and implement processes improvement initiatives.
  • Demonstrated problem solving, organization skills with attention to detail.
  • Strong attention to detail and ability to handle multiple tasks.
  • Strong team player with the ability to work independently.
  • Above average and accurate keyboarding skills.
  • Must be flexible for work on weekends and holiday as required.
  • Some travel may be required to our office locations.
  • Impeccable record.
  • Valid Passport and ability and desire to occasionally travel to USA/Canada.

Benefits and Salary:

We offer a competitive salary range of $50,000 - $70,000 per annum, depending on experience and qualifications. Additionally, we offer a comprehensive benefits package including health insurance, retirement plan, paid time off, and opportunities for professional development and growth.



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