Customer Service Representative

hace 2 meses


Santiago de Querétaro, Querétaro de Arteaga, México Maxcess A tiempo completo

Job Summary:

We are seeking a skilled Customer Service Representative to join our team at Maxcess. In this role, you will be responsible for providing exceptional customer service to internal and external customers.

About the Role:

The successful candidate will have excellent organizational skills, proficiency in Microsoft Office, and strong communication skills. They will also be able to work independently with minimal supervision and be self-motivated to own complicated tasks.

Key Responsibilities:

  1. Provide best-in-class customer service to internal and external customers
  2. Configure, communicate, and follow-up on verbal or written quotations to secure orders
  3. Enter die line requests, Tech Support, Engineering, and drawing requests
  4. Educate customers about terminology to improve order entry process and customer satisfaction
  5. Collaborate with Engineering and Manufacturing departments to meet customers' expectations
  6. Work with other departments to manage return authorizations, customer concessions, milestone billing, and overdue invoices

Requirements:

  • Fluency in English in a technical or manufacturing environment (written & spoken)
  • Bachelor's degree (B.A. or B.S.) from four-year college/university in business, sales, or engineering, and minimum two years' experience acting as a customer service representative configuring products or parts OR GED/high school diploma with a minimum of four years' experience acting as a customer service representative configuring products or parts
  • Ability to sit for extended periods of time
  • Ability to wear personal protective equipment (if entering designated manufacturing areas)

Salary: $55,000 - $65,000 per year, depending on experience

Location: Queretaro office

About Maxcess:

Maxcess is a leading manufacturer of precision components and web handling solutions for various industries. Our company values innovation, teamwork, and customer satisfaction.



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