Customer Service Representative
hace 2 meses
Job Summary:
We are seeking a skilled Customer Service Representative to join our team at Maxcess. In this role, you will be responsible for providing exceptional customer service to internal and external customers.
About the Role:
The successful candidate will have excellent organizational skills, proficiency in Microsoft Office, and strong communication skills. They will also be able to work independently with minimal supervision and be self-motivated to own complicated tasks.
Key Responsibilities:
- Provide best-in-class customer service to internal and external customers
- Configure, communicate, and follow-up on verbal or written quotations to secure orders
- Enter die line requests, Tech Support, Engineering, and drawing requests
- Educate customers about terminology to improve order entry process and customer satisfaction
- Collaborate with Engineering and Manufacturing departments to meet customers' expectations
- Work with other departments to manage return authorizations, customer concessions, milestone billing, and overdue invoices
Requirements:
- Fluency in English in a technical or manufacturing environment (written & spoken)
- Bachelor's degree (B.A. or B.S.) from four-year college/university in business, sales, or engineering, and minimum two years' experience acting as a customer service representative configuring products or parts OR GED/high school diploma with a minimum of four years' experience acting as a customer service representative configuring products or parts
- Ability to sit for extended periods of time
- Ability to wear personal protective equipment (if entering designated manufacturing areas)
Salary: $55,000 - $65,000 per year, depending on experience
Location: Queretaro office
About Maxcess:
Maxcess is a leading manufacturer of precision components and web handling solutions for various industries. Our company values innovation, teamwork, and customer satisfaction.
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