Customer Service Operations Specialist

hace 3 días

Santiago de Querétaro, Querétaro de Arteaga, México Kellanova A tiempo completo

About Kellanova



Kellanova, the world's best-performing snacks-led powerhouse, is a company that unleashes the full potential of its differentiated brands and passionate people. Our portfolio includes iconic, world-class brands such as Pringles, Cheez-It, Pop-Tarts, MorningStar Farms, Special K, Krave, Zucaritas, Tresor, Crunchy Nut, among others.



Our vision is to be the world's best-performing snacks-led powerhouse, and we're driven by our culture of Best, which celebrates boldness and empowers our people to challenge the status quo, achieve results, and win together.



Job Description

We're seeking an experienced Customer Service Operations Specialist to join our team in Querétaro, México. As a key member of our operations team, you'll be responsible for managing end-to-end order processes, providing exceptional internal and external customer service, and driving continuous improvement opportunities within the order process.



Key Responsibilities:


  • Manage fulfillment of customer orders to ensure consistent and reliable performance and customer order process from order placement to order receipt.
  • Serve as a single point of contact for assigned customers and sales, supporting hyper-care customer situations for optimal service, including escalations and prioritization reviews.
  • Communicate with customers during the lifecycle of the order process, including meetings and presentations, to develop and enhance business relationships with various partners, both internal and external.
  • Analyze communications and platforms to reduce/eliminate pricing discrepancies, OS&D, and returns, while executing personalized customer logistics strategies.
  • Trend analysis to drive continuous improvement related to order management processes and systems, proactively partnering with internal and external customers to identify trends and resolve order management issues.


Requirements:

To be successful in this role, you'll need:




  • A Bachelor's degree in Administration, Business, or a related field.
  • 2-3 years of Customer relationship management experience, with strong knowledge of customer relationship management principles, including customer service, collections, deductions, and related activities.
  • Computer skills, including experience with ERP systems and MS Office, with excellent verbal and written communication skills in English.
  • Deep analytical and problem-solving skills, strong negotiation and decision-making skills, ability to manage multiple and sometimes conflicting priorities, and solid time management skills.


Benefits:

As a valued member of our team, you'll enjoy a comprehensive benefits package, including competitive salary, flexible work arrangements, and opportunities for growth and development. We also offer a collaborative and inclusive work environment, where you'll have the chance to shape the future of snacking with us.



Location:

This role is based in Querétaro, México, offering a unique blend of urban and natural attractions. Our office provides a dynamic and supportive work environment, with modern facilities and amenities.



Estimated Salary Range:

Roughly $55,000 - $70,000 per year, depending on qualifications and experience.



Why Choose Kellanova?

At Kellanova, we're committed to creating a culture of belonging, where all employees have a place at the table and are inspired to share their passion, talents, and ideas to work. We strive to provide an inclusive work environment, embracing the diverse talent of our people, and promoting Equity, Diversity, and Inclusion (ED&I) throughout our organization.

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