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The Customer Care Advocate serves as the primary point of contact for customers, handling inquiries, quotes, and orders in a seamless and efficient manner. This role requires expertise, ownership, accountability, and responsiveness to ensure a high level of customer satisfaction.
Key Responsibilities- Handle customer inquiries, quotes, and orders in a timely and professional manner
- Build and maintain strong relationships with customers to deliver customer-centric solutions
- Support corporate initiatives to overserve customers and provide an effortless customer experience
- Work with Distribution Center operations to ensure orders are managed and shipped in a timely manner
- Resolve customer issues related to order shipment, such as damaged, late, or incorrect products
Regal Rexnord Corporation is a leading manufacturer of electric motors, electrical motion controls, power generation, and mechanical power transmission products and sub-systems. The company serves customers worldwide in various end markets, including general industrial, consumer, commercial construction, food and beverage, and alternative energy.
Regal Rexnord's business purpose is to create a better tomorrow by energy-efficiently converting power into motion. This involves creating innovative solutions that meet customer needs while focusing on sustainability. The company's industrial powertrain and automation solutions offerings are a key part of its growth strategy.
Requirements- High School diploma required; College degree or equivalent work experience preferred
- Two years of professional customer care experience preferred
- Demonstrated proficiency in keyboarding skills, with the ability to type 45+ words per minute
- Experience with business tools such as SharePoint, MS Teams, and Windows Operating Systems
- Basic to Intermediate Excel Skills preferred
- Experience with Oracle &/or SAP (or other ERP systems)
- Experience with CRM platforms such as Salesforce or Microsoft Dynamics
Regal Rexnord is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, age, ancestry, national origin, marital status, citizenship status, disability, or protected veteran status.
