Director of Service Delivery Operations

hace 3 semanas


Ciudad de México, Ciudad de México ADP, Inc. A tiempo completo

ADP, Inc. offers a competitive salary and benefits package to its Senior Team Leader position in the United States.

The estimated annual salary for this role is $95,000 - $110,000 depending on experience and qualifications.

About ADP

We are driven by your success at ADP, Inc. We engage your unique talents and perspectives to deliver world-class service and satisfaction to all clients.

This role has a significant impact on the work environment and will be tasked to provide the tools and resources for associates to succeed and maintain a high level of associate engagement and client/participant satisfaction.

Responsibilities:
  • Oversee the day-to-day activities of associates and achievement of established associate and client service level metrics (30% of time).
  • Establish and communicate goals and provides regular feedback to associates, including developmental opportunities. Continuously reviews team performance; identifies and appropriately addresses opportunities for improvement (20% of time).
  • Achieve objectives for associate engagement and turnover (20% of time).
  • Collaborate with other internal departments to ensure service objectives are met (15% of time).
  • Identify areas in need of process improvement and solicit feedback from associates on service improvements (5% of time).
Requirements:
  • Graduate of business administration/management, accounting or other related disciplines (Highly Preferred).
  • 3-5 years customer service, benefits administration, payroll, HR or related experience (Required / Highly Preferred).
  • 2-3 years SME, mentor or supervisory experience (Required).
  • Proven proficiency in prioritizing critical client issues and managing workflow (Required).
  • Proficiency in the use of PC applications (Required).
Competencies:
  • Delivering world-class service and satisfaction to all clients - internal, external, diverse and emerging.
  • Maintaining focus to deliver results in a fast-paced and diverse environment.
  • Motivating and managing exceptional team performance, making the most of associates' diverse strengths and skills.


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