Telephony Collections Specialist
hace 4 semanas
The Collections Specialist 3 is a critical role within the Operations team, requiring attention to detail and effective communication skills. This position performs a variety of assignments with limited complexity, focusing on accuracy and efficiency.
**Responsibilities**:
In this role, you will utilize advanced negotiation skills to resolve delinquency issues, research problems such as skip tracing to develop external contacts, and share knowledge with less experienced collectors. You will have increased opportunity to interpret procedures instructions by choosing among alternative courses of action to resolve delinquencies.
Key responsibilities include:
- Increasing the recovery of past due portfolios
- Complying with operational process goals and parameters
- Ensuring quality objectives and institutional policies compliance
- Providing exceptional client experience through telephone collection services
**Qualifications**:
To succeed in this role, you should possess:
- Decision-making and problem-solving skills
- Negotiation and conflict resolution abilities
- Ability to work under pressure and remain focused
- 1 year of experience in a similar field
**Benefits and Perks**:
Citi offers a range of benefits and perks, including:
- A competitive salary of approximately $45,000 per year
- Full-time employment with flexible scheduling
- Opportunities for professional growth and development
- A diverse and inclusive work environment
**About Citi**:
Citi is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates regardless of their background or status.
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