Digital Platform Support Specialist

hace 4 semanas

Ciudad de México, Ciudad de México Ecovadis A tiempo completo
Job Summary

We are seeking a highly skilled Digital Platform Support Specialist to join our team at Ecovadis. As a key member of our Technology and Platform Services department, you will be responsible for providing top-notch support to our users across the business.

About Ecovadis:

Ecovadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social, and ethical risks.

Your Responsibilities Will Consist Of:

  • Troubleshooting reported issues and diagnosing bugs and identifying root causes.
  • Providing clear steps to reproduce, instructions, supporting developers to understand the nature of the issue to be fixed, and evaluating retroactive actions.
  • Providing high-quality support to all users across the business, either by writing or engaging in verbal conversations.
  • Providing complete follow-up of reported cases, to have end-users well-informed about the status and the potential actions to be taken.
  • Working with confidential data and exercising utmost caution to keep data safe and secure.
  • Ensuring the quality of delivered fixes in a timely manner.
  • Delivering training and supporting end-users.
  • Keeping technical documentation and procedures up-to-date.
  • Advocating customer needs by sharing feedback with the development and business analysis organizations to continuously improve the product.
  • Participating in incidents to help with the issue resolution and to manage communication with affected users.

Qualifications:

  • Fluent written and spoken English.
  • Excellent written and verbal communication skills, customer service experience, and problem-solving skills, patience, and understanding, investigation & diagnostic skills, excellent organization skills, ability to systematize and prioritize.
  • Relevant diploma: Master or Engineer in Computer Science or other relevant degree is preferable.
  • Approximately 2-5 years working experience in a Web Application Support environment, specially in Azure.Net environment.
  • Ability to manage Service Level Agreements (SLA) and Operation Level Agreement (OLA).
  • Knowledge of ITSM tools (Jira, TFS, VSTS, ZenDesk, Azure DevOps, etc.).
  • SQL and C#.Net programming knowledge - code debugging.
  • Experience with Visual Studio and SQL Server.
  • Ability to deal with multiple tasks and work in a dynamic multi-cultural environment.
  • Experience in monitoring tools (Kibana, Azure App Insights, Sentry, site24/7, etc...).

Estimated Salary Range:

$60,000 - $80,000 per year, depending on experience.

Benefits:

  • A competitive salary aligned with your experience.
  • Optional (fully covered or co-financed) health care, life insurance, and Pension Plan.
  • A philosophy of Flexi-time & home office.
  • A casual and very friendly environment.
  • Opportunities to exchange and develop your skills within a multinational team.

About Working at Ecovadis:

Everyone at Ecovadis contributes to a culture of trust, respect, and empowerment. Our growing team is full of talented professionals from various fields who all share a desire to change the world.

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