IT Support Specialist with Windows Expertise
hace 2 días
We are seeking an experienced Technical Support Specialist to provide expert technical support in a fast-paced and dynamic environment.
About the Job:
- This role involves providing comprehensive technical support for clients on our Windows platform, encompassing desktop/end-user technologies, collaboration tools, and mobile technologies.
- You will be responsible for diagnosing and troubleshooting system, printer, and operating problems, as well as consulting and instructing users on hardware and software-related matters.
- Collaboration with other IT Services teams, including Data Center and Network Infrastructure, is also essential.
- You will install, maintain, and upgrade equipment and its associated infrastructure, ensuring seamless operations.
Key Responsibilities:
- Deliver high-quality technical support services, resolving client issues efficiently and effectively.
- Develop strong relationships with clients, fostering trust and ensuring their technical needs are met.
- Stay up-to-date with the latest technology advancements, applying this knowledge to enhance support services.
Requirements:
- A+ Certification or equivalent experience.
- Excellent working knowledge of Active Directory.
Compensation: $62,500 - $82,000 per year, based on experience.
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