IT Support Specialist with Windows Expertise

hace 2 días


Texcoco de Mora, México Sybex Support Services Llc A tiempo completo
Technical Support Role

We are seeking an experienced Technical Support Specialist to provide expert technical support in a fast-paced and dynamic environment.

About the Job:

  • This role involves providing comprehensive technical support for clients on our Windows platform, encompassing desktop/end-user technologies, collaboration tools, and mobile technologies.
  • You will be responsible for diagnosing and troubleshooting system, printer, and operating problems, as well as consulting and instructing users on hardware and software-related matters.
  • Collaboration with other IT Services teams, including Data Center and Network Infrastructure, is also essential.
  • You will install, maintain, and upgrade equipment and its associated infrastructure, ensuring seamless operations.

Key Responsibilities:

  • Deliver high-quality technical support services, resolving client issues efficiently and effectively.
  • Develop strong relationships with clients, fostering trust and ensuring their technical needs are met.
  • Stay up-to-date with the latest technology advancements, applying this knowledge to enhance support services.

Requirements:

  • A+ Certification or equivalent experience.
  • Excellent working knowledge of Active Directory.

Compensation: $62,500 - $82,000 per year, based on experience.


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