Customer Experience Ambassador

hace 15 horas


Xico, México Amex A tiempo completo

About Amex

We're a company built on delivering exceptional customer experiences. Our colleagues are the face of our brand, and we're looking for talented individuals to join our team as Customer Care Professionals.

As a CUSTOMER EXPERIENCE AMBASSADOR, you'll play a key role in providing personalized solutions to our customers, exceeding their expectations, and driving loyalty to our brand.

Your Responsibilities:

  • Deliver extraordinary service on high-volume inbound calls, consistently meeting quality standards and driving a customer-first mentality.
  • Consult with Card Members to understand their needs, tailor unique solutions, and reinforce the benefits of card membership.
  • Add value for our customers through relevant product recommendations, deepening engagement and loyalty.
  • Utilize your service-oriented personality to develop key selling skills, optimize relationships, and solidify customer loyalty.
  • Address general and account-specific customer inquiries, meeting performance goals and metrics.

Your Qualifications:

  • Strong written and communication skills to converse effectively with Card Members.
  • Resilience to manage a steady stream of customer calls, balancing performance and remaining positive under pressure.
  • Ability to showcase humility, care, and appreciation through emotional acknowledgement of customer queries.
  • Integrity to manage sensitive Card Member information and adhere to regulatory guidelines.
  • Driven to please, providing an ultimate experience for Card Members on every interaction.

Benefits:

  • Competitive base salaries ($50,000 - $65,000 per year)
  • Bonus incentives (up to 20% annual bonus potential)
  • Flexible work arrangements, including hybrid schedules and remote work options
  • A supportive working environment with opportunities for growth and development

About You:

You're a passionate customer service professional with a strong track record of delivering exceptional results. You thrive in fast-paced environments, are comfortable with ambiguity, and have a proven ability to adapt to changing circumstances. If you're looking for a challenging and rewarding career opportunity, we encourage you to apply.



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