Customer Experience Ambassador

hace 1 mes


Xico, México Ecovadis A tiempo completo

Company Overview

EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology.

We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

About the Role

As a Customer Care Associate at EcoVadis, you will take ownership of our customers' experience and provide high-touch assistance to their questions and concerns.

You will be a trusted advisor and have the power to influence by being the eyes, ears, and voice of our company. You will be on the front lines of the EcoVadis mission.

Responsibilities

  • Conduct internet research to clarify and validate companies' registered information such as legal entity, their business activity, and scope of operations.
  • Input such information of companies of various sizes, industries, and global locations into EcoVadis suppliers' database using Country company registers and online databases.
  • Contribute to the development and enhancement of the qualification process.
  • Participate in collaborative initiatives with other teams within the organization, such as Supplier Engagement (support, live news research, and engagement by phone).

Requirements

  • Fluency in English is a must.
  • High proficiency in Portuguese and Spanish language required.
  • At least 1 year of experience preferably with international exposure in a customer service/support role.
  • Bachelor's Degree completed.
  • Able to multitask and prioritize based on business/customer needs.
  • Salesforce and/or Zendesk experience a plus.
  • An excellent level of computer literacy, especially using MS Excel, Word, and other desktop tools.
  • Customer and quality-oriented attitude.
  • Strong analytical and problem-solving skills.

Location and Benefits

This role is located in Mexico City and requires 4 days per month in office. The contract length is 1 year, and the estimated salary for this position is $45,000 - $60,000 per year, depending on experience and qualifications.



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