Customer Success Ambassador
hace 2 meses
At Cloudbeds, we believe that our people are our greatest asset, and we're on a mission to power every property in the world. We're looking for a Customer Success Ambassador who will play a key role in achieving this goal.
We're offering an estimated salary of $65,000 per year for this position. As a Customer Success Ambassador, you'll be responsible for supporting customers and internal teams in terms of all general billing questions.
Your primary goal will be to make our company motto of "more reservations, happier guests" a reality by providing outstanding support to our customers around the world.
The ideal candidate will have 1+ years of hospitality experience in hotels, hostels, BNBs or similar with Front Desk, Night Auditor, Revenue Manager, General Manager roles. You'll also need excellent communication skills and a positive attitude.
As a Customer Success Ambassador, you'll follow up with new accounts and assist with the onboarding process. You'll partner and work closely with Sales to define and achieve customers' success criteria, demonstrate ROI, and ensure customer renewal with Cloudbeds product suite.
You'll troubleshoot and make outbound calls for escalated issues and onboarding calls. You'll use training materials to keep up-to-date with the latest system updates and attend company-wide online training sessions.
Cultivate and maintain an excellent relationship with clients to build client loyalty/retention and promote increased usage and adoption of the software. Develop and maintain a deep understanding of customers' business drivers and operational goals, and steer our product to align with those initiatives.
Gather client feedback and requirements for future releases of the software. Enter critical support and activity notes in salesforce. Help create and/or translate new tutorials as needed by contributing content to the database of support articles.
This is a remote position that can be done from home. We require more than 2 years of proven experience in the area, skill with computers and systems, excellent internet/wifi connection, and compatible graduation course (completed). Fluency in Spanish and/or Portuguese is a differential and a plus. Problem-solving skills and emotional management are essential for this role.
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