Customer Success Ambassador

hace 2 meses


Xico, México Third-Party Job Posts A tiempo completo

At Cloudbeds, we believe that our people are our greatest asset, and we're on a mission to power every property in the world. We're looking for a Customer Success Ambassador who will play a key role in achieving this goal.

We're offering an estimated salary of $65,000 per year for this position. As a Customer Success Ambassador, you'll be responsible for supporting customers and internal teams in terms of all general billing questions.

Your primary goal will be to make our company motto of "more reservations, happier guests" a reality by providing outstanding support to our customers around the world.

The ideal candidate will have 1+ years of hospitality experience in hotels, hostels, BNBs or similar with Front Desk, Night Auditor, Revenue Manager, General Manager roles. You'll also need excellent communication skills and a positive attitude.

As a Customer Success Ambassador, you'll follow up with new accounts and assist with the onboarding process. You'll partner and work closely with Sales to define and achieve customers' success criteria, demonstrate ROI, and ensure customer renewal with Cloudbeds product suite.

You'll troubleshoot and make outbound calls for escalated issues and onboarding calls. You'll use training materials to keep up-to-date with the latest system updates and attend company-wide online training sessions.

Cultivate and maintain an excellent relationship with clients to build client loyalty/retention and promote increased usage and adoption of the software. Develop and maintain a deep understanding of customers' business drivers and operational goals, and steer our product to align with those initiatives.

Gather client feedback and requirements for future releases of the software. Enter critical support and activity notes in salesforce. Help create and/or translate new tutorials as needed by contributing content to the database of support articles.

This is a remote position that can be done from home. We require more than 2 years of proven experience in the area, skill with computers and systems, excellent internet/wifi connection, and compatible graduation course (completed). Fluency in Spanish and/or Portuguese is a differential and a plus. Problem-solving skills and emotional management are essential for this role.



  • Xico, México Epsilon Solutions Ltd. A tiempo completo

    Epsilon Solutions Ltd. is a leading organization seeking a highly skilled Customer Service Ambassador to join our team. This is a full-time on-site role that requires exceptional customer support skills, with a focus on ensuring customer satisfaction and enhancing the overall customer experience.The successful candidate will be responsible for providing...


  • Xico, México Marriott International, Inc A tiempo completo

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Ambassador to join our team at The Westin Santa Fe Mexico City. As a key member of our Rooms & Guest Services Operations team, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is nothing short of amazing.


  • Xico, México Talentek By Hubtek A tiempo completo

    Company OverviewTalentek by Hubtek is a forward-thinking company that empowers young talent to thrive and grow through personalized learning experiences and career development opportunities. As a trusted partner, we deliver innovative Talent and Technology services that drive success for our clients.Salary RangeThe salary for this role ranges from $22,000...


  • Xico, México Marriott International, Inc A tiempo completo

    About the Role">We are seeking a skilled and customer-focused individual to join our team as a Customer Experience Ambassador. This role is ideal for someone who is passionate about delivering exceptional service and creating memorable experiences for our guests.">Key Responsibilities">">Welcome and acknowledge all guests according to company standards,...


  • Xico, México Marriott International, Inc A tiempo completo

    Job OverviewWe are seeking a highly motivated and enthusiastic Customer Service Ambassador to join our team. This role is ideal for individuals who enjoy interacting with people and providing exceptional customer service.About the RoleThe Customer Service Ambassador will be responsible for ensuring that all guests have a positive experience at our resort....


  • Xico, México Gigamon A tiempo completo

    At Gigamon, we're committed to delivering exceptional customer experiences. As a Customer Experience Ambassador, you'll play a vital role in ensuring our customers achieve their objectives by providing proactive guidance and support throughout their journey with us.We're seeking an experienced professional who can collaborate closely with our Sales, Channel...

  • Customer Success Champion

    hace 4 semanas


    Xico, México Awesomely, Llc. A tiempo completo

    Award-Winning Customer Success Role at Awesomely, LLC.Are you the ultimate people person? Do you thrive in a fast-paced online environment? We're seeking a highly skilled Customer Success Hero to join our team at Awesomely, LLC. As a key member of our support team, you'll be responsible for crafting exceptional customer experiences, providing top-notch...


  • Xico, México Marriott International, Inc A tiempo completo

    OverviewThe St. Regis Mexico City is seeking a skilled Customer Service Ambassador to provide exceptional service to guests at our luxurious property. Estimated Salary: $25,000 - $35,000 per yearJob DescriptionWe are looking for a detail-oriented and organized individual to process all guest check-ins, confirming reservations, assigning rooms, and issuing...


  • Xico, México Oracle A tiempo completo

    We are seeking a highly skilled Customer Marketing Program Manager to join our team at Oracle. In this role, you will be responsible for building relationships and delivering impactful customer experiences through compelling stories, referrals, testimonials, references, and videos published across various media channels.This position is focused on...


  • Xico, México Amex A tiempo completo

    About the RoleWe're seeking a talented Customer Experience Ambassador to join our team! As a key member of our customer care team, you'll be responsible for delivering exceptional service to our clients, providing tailored solutions to their needs, and promoting a positive brand image.Your primary goal will be to consistently meet or exceed performance...


  • Xico, México Gigamon A tiempo completo

    Job DescriptionGigamon's Customer Success Team plays a pivotal role in delivering exceptional customer experiences. As a key member of this team, the Customer Success Associate will be responsible for ensuring our customers achieve their desired business outcomes.About the Role:Influence the customer lifecycle by executing on predefined enablement and...


  • Xico, México Salesforce A tiempo completo

    We are seeking a Customer Success Strategist to join our team at Salesforce.About UsSalesforce is the world's leading customer relationship management platform, helping businesses of all sizes succeed in today's digital economy. Our company culture values innovation, equality, and customer obsession.Job SummaryThe Customer Success Strategist will be...


  • Xico, México Amex A tiempo completo

    About AmexWe're a company built on delivering exceptional customer experiences. Our colleagues are the face of our brand, and we're looking for talented individuals to join our team as Customer Care Professionals.As a CUSTOMER EXPERIENCE AMBASSADOR, you'll play a key role in providing personalized solutions to our customers, exceeding their expectations, and...


  • Xico, México Microsoft A tiempo completo

    Job Summary: We are seeking a Customer Success Account Manager to join our team at Microsoft. As a key member of our Customer Success Unit, you will be responsible for leading customer relationships and driving business growth through strategic planning and execution.Key Responsibilities:Develop and execute customer success plans to achieve business...


  • Xico, México Fairplay A tiempo completo

    About FairplayFairplay is a pioneering fintech company that empowers entrepreneurs to drive growth with innovative, flexible financing solutions. Our mission is to bridge the gap between financial and technological products, providing SMEs in Latin America with access to capital and business intelligence.Job SummaryWe are seeking a highly motivated CUSTOMER...


  • Xico, México Sonder A tiempo completo

    Unlock a World of Hospitality OpportunitiesWe are seeking a talented Customer Experience Ambassador to join our dynamic team at Sonder. As the face of our company, you will be responsible for delivering exceptional guest experiences and ensuring that every interaction is personalized and memorable.About the Role:Key Responsibilities:Provide outstanding...


  • Xico, México Promote Project A tiempo completo

    We are seeking a Customer Success Professional to ensure customer satisfaction and manage day-to-day customer requests via our ticket system (Zendesk) and social media channels (Discord, Twitter).This role will serve as the primary point of contact for customers, owning customer problems until they are resolved, and escalating technical issues to the product...

  • Customer Success Coach

    hace 2 meses


    Xico, México Salesforce A tiempo completo

    About SalesforceWe are the Customer Company, inspiring the future of business with AI, data, and CRM. Our core values drive us to help companies across every industry blaze new trails and connect with customers in a whole new way.At Salesforce, we empower you to be a Trailblazer, driving your performance and career growth, charting new paths, and improving...


  • Xico, México Dfo Global Performance Commerce Limited A tiempo completo

    GPC, a global eCommerce software provider, is seeking a Customer Success Advocate to support its users worldwide. About the Role:The ideal candidate will have 2+ years of experience in providing exceptional service to SAAS customers. Key responsibilities include ensuring newly onboarded customers receive necessary resources, building strong relationships,...


  • Xico, México Siteminder A tiempo completo

    At SiteMinder, we're revolutionising the way hotels thrive in a rapidly changing industry. Our mission is to empower hoteliers with innovative technology that drives growth and success.We're seeking a seasoned leader to join our team as a Customer Success Team Lead. As a key member of our hospitality business development team, you'll be responsible for...