Customer Experience Ambassador
hace 1 mes
About Us: At Marriott International, we're passionate about delivering exceptional guest experiences. Our goal is to create memorable moments that leave a lasting impression.
Salary Information: The estimated salary for this position is $55,000 - $65,000 per year, depending on experience and qualifications.
Job Summary: As a Guest Experience Expert, you will play a key role in creating a seamless and enjoyable experience for our guests. Your primary responsibility will be to provide personalized service, address guest requests, and ensure that every interaction is positive and memorable.
Key Responsibilities:
- Provide exceptional customer service to guests, responding promptly to their needs and concerns.
- Process operational tasks, such as check-in, check-out, and room assignments, efficiently and accurately.
- Address guest requests and resolve any issues that may arise during their stay.
- Maintain confidentiality and handle sensitive information with discretion.
- Promote hotel services and amenities to guests, ensuring they have a comprehensive understanding of what our hotel has to offer.
Requirements:
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- Previous hospitality or customer service experience essential.
- Excellent communication and interpersonal skills.
- Able to work effectively in a fast-paced environment and adapt to changing situations.
Benefits: Marriott International offers a range of benefits, including competitive salary, comprehensive health insurance, retirement plan, and paid time off.
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