Fleet Management Specialist

hace 5 días


Ciudad de México, Ciudad de México Abb A tiempo completo

**Company Overview:**

A global leader in the transformation of society and industry, ABB is driven by a clear goal to drive diversity and inclusion across all dimensions.

At ABB, we welcome and celebrate individual differences, embarking on a journey where each and every one of us, individually and collectively, promotes a culture of respect and belonging.

**Job Description:**

The Fleet Management Specialist - Customer Support will be the first point of contact for customers and business partners of the Global Business Services, Financial Planning & Analysis division in Mexico.

In this role, using customer service skills and knowledge, you will aid the team by reacting to customer inquiries and providing support to ensure a seamless experience.

**Responsibilities:**

  • Point of Contact with leasing/service company
  • Analyze driver's requirements/needs to select the adequate vehicle program
  • Responsible for the Vehicle Program Onboarding process and for the Customer Support of the Vehicle Program
  • Analyze information, evaluate accuracy, create reports and provide feedback and solutions based on analyzed data
  • Proper communication with customers and providers
  • Responsible for SOPs creation/modification
  • Follow up on scheduled programs for Preventive Maintenance
  • Provides support for insurance and accidents
  • Monitors customers' needs on regulatory procedures, transportation, disposal, fuel, and maintenance
  • Analyze and track reassignments, terminations, and vehicle transfers
  • Take preventive measure to ensure safety of vehicles and drivers
  • Maintain and monitor data management system to organize fleets as per various schedules and requests
  • Assist in Fleet Project Management

**Requirements:**

  • 2 to 4 years of experience in customer service
  • Bachelor's degree in Engineering, Administration, Finance or Business
  • Agile and proactive approach, with a demonstrated ability to take ownership of customer issues
  • Knowledge of principles and practices in customer service and in Microsoft Office
  • Desirable knowledge of ERP
  • Collaborative, solution-focused approach, and strong written and spoken communication skills
  • Advanced English Level


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