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Tour Operations Coordinator
hace 1 mes
Estimated salary: $50,000 - $70,000 per year.
About the RoleWe are seeking a highly skilled Tour Operations Coordinator to join our team at Marriott Vacations Worldwide. As a key member of our operations team, you will be responsible for coordinating daily tour desk operations, ensuring seamless customer experiences, and maintaining excellent communication with our VSCs.
Key Responsibilities- Coordinate daily tour desk operations, including telephone and guest reception.
- Ensure timely processing of daily call lists from the property management system.
- Assign arrivals to VSCs in the property management system.
- Log all General Information appointments/inquiries in GI Log.
- Distribute premiums to guests who have toured.
- Prepare and maintain daily tour booking schedules.
- Monitor daily tour activity and Sales Executive availability, reporting discrepancies to appropriate managers.
- Accurately compile and enter daily tours and related statistical data.
- Generate daily and monthly tour activity summaries for distribution to key personnel and posting for VSCs.
To succeed in this role, you will need:
- Bilingual proficiency (English and Spanish).
- Computer literacy, including Microsoft Office, Excel, and Word.
