Senior Manager, Customer Success Director

hace 7 días


VeracruzLlave, México Salesforce, Inc. A tiempo completo

Customer Success Leadership Role

At Salesforce, we're seeking a seasoned Frontline Manager to lead our Customer Success team. As a key member of our organization, you'll be responsible for driving the delivery of our Signature customer experience. This role requires a strong ability to collaborate and drive outcomes across multiple internal teams and external partners.

Key Responsibilities:

  • Lead and develop a dedicated team of Customer Success Managers, emphasizing the delivery of our Signature customer experience.
  • Ensure efficient allocation of Customer Success Managers and collaborate with delivery leaders to align the best resources for our customers.
  • Lead all aspects of the execution of Signature offers for designated clouds, focusing on customer satisfaction and success score metrics.
  • Develop executive relationships with customers and assist in handling customer issues and improving the value derived from their Signature investments.
  • Proactively identify and address high-risk customers, aligning internal teams including executive sponsors and corrective actions.
  • Partner closely with Account Executives and other Salesforce teams, ensuring cohesive relationships.
  • Partner with Renewals team and Success Plan Sales to ensure Signature Success Plan renewals and growth across teams.
  • Ensure that team activities adhere to the obligations of the Signature Offer and Account Success goals.
  • Cultivate the professional growth of the team in alignment with Account Success and individual career path objectives.

Requirements:
  • Successful track record in customer success or related roles, with at least 5 years in a front-line leadership position.
  • Demonstrable experience in leading customer success teams, with a focus on customized customer experiences.
  • Strong ability to collaborate and drive outcomes across multiple internal teams and external partners.
  • Ability to drive effective and influencing conversations at the C-level.
  • Facilitate difficult discussions and be adept at handling objections.
  • Knowledge in one or more lines of business.
  • Proficient in risk management, with a proactive approach to identifying and addressing potential issues.
  • Drive important metrics related to Customer Success Score, Customer Satisfaction, and Signature Adoption.

About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world.

  • Veracruz, Veracruz-Llave, México Salesforce, Inc. A tiempo completo

    Senior Manager, Customer Success ManagerAt Salesforce, we're on a mission to empower our customers to succeed. As a Senior Manager, Customer Success Manager, you'll play a critical role in leading our customer success teams to deliver exceptional experiences for our customers.Key Responsibilities:Lead and develop a dedicated team of Customer Success...

  • Customer Success Director

    hace 3 semanas


    Veracruz, Veracruz-Llave, México Salesforce, Inc. A tiempo completo

    Customer Success DirectorAt Salesforce, we're looking for a Customer Success Director to lead our team of Customer Success Managers. This role is responsible for ensuring that our customers receive a premium Signature experience, which includes efficient allocation of resources and alignment with the right teams.The ideal candidate will have a successful...


  • Veracruz-Llave, México Kaszek A tiempo completo

    Customer Success Manager EnterpriseAbout the Role:We are seeking an experienced Customer Success Manager Enterprise to join our team at Belvo. The ideal candidate will have a strong ability to empathize and facilitate professional conversations with customers and internal teams.Key Responsibilities:Own the relationship with Spanish Latam customers at various...

  • Senior Program Director

    hace 3 semanas


    Veracruz-Llave, México Msns Hr Technology Llc A tiempo completo

    Job SummaryWe are seeking a highly skilled Senior Program Director to lead our project team at Msns Hr Technology Llc. The ideal candidate will have experience in project management and a strong ability to communicate effectively with team members and stakeholders.Key ResponsibilitiesLead and manage project teams to deliver projects on time, within budget,...


  • Veracruz, Veracruz-Llave, México Zendesk, Inc. A tiempo completo

    Customer Marketing ManagerZendesk is seeking a skilled customer marketer to join our team. As a Customer Marketing Manager, you will be responsible for building and maintaining strong relationships with customers and cross-functional teams to find, tell, and promote inspiring customer stories.Key Responsibilities:Work cross-functionally to source and secure...

  • Customer Success Manager

    hace 4 semanas


    veracruz, México Vinneren Consulting Sa De Cv A tiempo completo

    Vinneren Consulting Sa de CV - Tlahuac, Mexico Importante y novedosa empresa en el giro de Tecnología está en búsqueda de Customer Success Manager con el siguiente perfil. OBJETIVO Alcanzar y consolidar la lealtad del cliente al fomentar relaciones duraderas y estrechas con el usuario, enfocándose en suplir las necesidades del consumidor a largo plazo....


  • Veracruz-Llave, México Rules Cube A tiempo completo

    Senior Pega Architect RoleWe are seeking a highly skilled Senior Pega Architect to lead the design and development of business applications using Pega PRPC and other Pega frameworks. Key Responsibilities: Architect and design business applications using Pega PRPC and other Pega frameworks. Provide architecture and design guidance to project teams developing...


  • Veracruz, Veracruz-Llave, México Droneshield Group Pty Ltd A tiempo completo

    About the RoleDroneShield is seeking a seasoned sales professional to join its team as a Sales Manager or Sales Director (title in line with experience) for the LATAM region. The ideal candidate will have a proven track record of sales success in the defence or security sector, with a focus on smaller system integrator experience.Key ResponsibilitiesDevelop...


  • Veracruz, Veracruz-Llave, México PSC Industries A tiempo completo

    Job Title: Senior Maintenance Manager Job Summary: PSC Industries is seeking a highly skilled and experienced Senior Maintenance Manager to oversee the smooth operation of our hotel's facilities and equipment. Key Responsibilities: Lead and manage the Maintenance department to ensure the protection and maintenance of hotel assets, guest safety, and...


  • veracruz, México Zendesk, Inc. A tiempo completo

    Zendesk is seeking an empathetic customer marketer who has a passion for building and maintaining strong relationships with customers and cross-functional teams to find, tell, and promote inspiring customer stories. You will work cross-functionally to source and secure Zendesk customers to speak at global events. You’ll become an expert in our most...


  • Veracruz, Veracruz-Llave, México Zendesk, Inc. A tiempo completo

    Customer Marketing Manager - Global EventsWe're seeking a skilled Customer Marketing Manager to join our team at Zendesk, Inc. in Mexico City. As a key member of our customer marketing team, you will be responsible for developing and executing customer-led sessions at global events, partnering with our sales and success leaders to identify and source...


  • Veracruz-Llave, México Apply Digital Ltd. A tiempo completo

    Unlock Business Potential with Apply DigitalAs a Senior Director, Technology Strategy, you will lead our Platform practice in North America, driving revenue growth and delivering exceptional client experiences. With a blend of consulting and enterprise experience, you will provide strategic leadership and direction, leveraging your expertise in platforms,...


  • Veracruz-Llave, México Baker Hughes Company A tiempo completo

    As a Senior Project Engineering Manager at Baker Hughes Company, you will oversee the delivery of large integrated engineering projects in Surface Pressure Control equipment (Surface Wellhead and Tree) aligned with business and customer needs.Main Responsibilities:Coordinate efforts among various engineering functions to achieve project goals.Develop...


  • veracruz, México Capital One A tiempo completo

    Director, Software Engineering Azcapotzalco, Distrito Federal Capital One Hoy Director, Software Engineering Azcapotzalco, Distrito Federal Capital One Hoy WeWork Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de Mexico Director, Software Engineering Capital One is seeking a Senior Director of Software Engineering to lead,...

  • Senior Project Manager

    hace 2 semanas


    Veracruz-Llave, México Fico A tiempo completo

    About the RoleFICO is seeking a seasoned Senior Project Manager to lead our Customer Communication Services (CCS) delivery function. As a key member of our team, you will be responsible for planning, leading, and managing all phases of CCS application deployments, as well as managing a small team of CCS Project Managers.Key ResponsibilitiesLead multiple...


  • Veracruz-Llave, México Coupa Software, Inc. A tiempo completo

    Coupa, a leading AI-driven platform, connects and optimizes sourcing, purchasing, supply chains, and financial management for over 3,000 global organizations. As a successful customer implementation, you will help drive the implementation towards a successful, on-time go-live.Forge strong partnerships with customers and colleagues, and lead all aspects of...


  • Veracruz-Llave, México Zillow A tiempo completo

    About the RoleZillow is seeking a highly technical and experienced Senior Product Manager to lead the development and delivery of our Data Platform. As a key member of our team, you will be responsible for defining and executing the product vision, strategy, and roadmap for our Data Platform. You will work closely with cross-functional teams, including...


  • Veracruz-Llave, México American Express Services Europe Limited A tiempo completo

    Director of Service Delivery ManagementThe Director of Service Delivery Management will be responsible for overseeing the technical operations and support for American Express Digital Workplace products and services across the LAC region. This role will play a critical role in ensuring the successful delivery of digital workplace solutions and driving...


  • Veracruz-Llave, México Capital One National Association A tiempo completo

    Senior Director, Software Engineering - MexicoCapital One National Association is seeking a highly skilled Senior Director, Software Engineering to lead our Technology Site in Mexico City.This role is responsible for building and leading a team of software engineers who focus on software delivery experience tools, cloud governance, and well-managed...

  • Operations Manager Senior

    hace 3 semanas


    Veracruz, Veracruz-Llave, México Recruiters And Hr Advisors Latam A tiempo completo

    Job Title: Operations Manager SeniorRecruiters and HR Advisors LATAM is seeking a highly skilled Operations Manager Senior to join our team in Tlahuac, Mexico. As a key member of our team, you will be responsible for overseeing the day-to-day operations of our hotel, ensuring that all aspects of the business are running smoothly and efficiently.Key...