Customer Success Manager Enterprise Role

hace 2 semanas


VeracruzLlave, México Kaszek A tiempo completo
Customer Success Manager Enterprise

About the Role:

We are seeking an experienced Customer Success Manager Enterprise to join our team at Belvo. The ideal candidate will have a strong ability to empathize and facilitate professional conversations with customers and internal teams.

Key Responsibilities:

  1. Own the relationship with Spanish Latam customers at various stages of their lifecycle post-close, including launch, post-launch, adoption, renewal, and expansion.
  2. Master Belvo's product and platform and be an expert resource on Belvo's current and future product offerings.
  3. Guide Belvo's customers in achieving maximum value by gaining deep knowledge of their use cases and helping them implement Open Finance and Payment solutions.
  4. Monitor and manage the long-term health of the customers by identifying and preempting areas of risk or concern.
  5. Engage with Product and Engineering teams to incorporate and prioritize customer feedback.
  6. Develop account plans for key customers and drive them forward with team collaboration.

Requirements:

  • 5+ years of experience in a customer success or account management role, ideally for a technical product at a SaaS or API company.
  • Strong ability to empathize and facilitate professional conversations with customers and internal teams.
  • Build solid, trusted relationships with various customer roles and understand their underlying needs.
  • Excited to become an expert on Belvo's product and customer use cases.
  • Eager to increase knowledge of finance, fintech, and technology in Latin America.
  • Logical, data-driven, and analytical with experience solving problems efficiently.
  • Adaptable and ready to manage multiple customers under tight deadlines.
  • High attention to detail and methodical in work.
  • International experience and thrive in a multicultural environment.
  • Excellent communication skills in both Spanish and English.
  • At least 7 years of working experience with the Mexican and/or Colombian market.
  • Familiarity with Fintech, Open Banking, and payments regulation in Mexico/Colombia.
  • Experience working with highly technical customers.
  • Fluency in Portuguese is a plus.


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