Customer Success Manager Enterprise Role
hace 5 días
About the Role:
We are seeking an experienced Customer Success Manager Enterprise to join our team at Belvo. The ideal candidate will have a strong ability to empathize and facilitate professional conversations with customers and internal teams.
Key Responsibilities:
- Own the relationship with Spanish Latam customers at various stages of their lifecycle post-close, including launch, post-launch, adoption, renewal, and expansion.
- Master Belvo's product and platform and be an expert resource on Belvo's current and future product offerings.
- Guide Belvo's customers in achieving maximum value by gaining deep knowledge of their use cases and helping them implement Open Finance and Payment solutions.
- Monitor and manage the long-term health of the customers by identifying and preempting areas of risk or concern.
- Engage with Product and Engineering teams to incorporate and prioritize customer feedback.
- Develop account plans for key customers and drive them forward with team collaboration.
Requirements:
- 5+ years of experience in a customer success or account management role, ideally for a technical product at a SaaS or API company.
- Strong ability to empathize and facilitate professional conversations with customers and internal teams.
- Build solid, trusted relationships with various customer roles and understand their underlying needs.
- Excited to become an expert on Belvo's product and customer use cases.
- Eager to increase knowledge of finance, fintech, and technology in Latin America.
- Logical, data-driven, and analytical with experience solving problems efficiently.
- Adaptable and ready to manage multiple customers under tight deadlines.
- High attention to detail and methodical in work.
- International experience and thrive in a multicultural environment.
- Excellent communication skills in both Spanish and English.
- At least 7 years of working experience with the Mexican and/or Colombian market.
- Familiarity with Fintech, Open Banking, and payments regulation in Mexico/Colombia.
- Experience working with highly technical customers.
- Fluency in Portuguese is a plus.
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