Customer Success Manager Enterprise Role

hace 5 días


VeracruzLlave, México Kaszek A tiempo completo
Customer Success Manager Enterprise

About the Role:

We are seeking an experienced Customer Success Manager Enterprise to join our team at Belvo. The ideal candidate will have a strong ability to empathize and facilitate professional conversations with customers and internal teams.

Key Responsibilities:

  1. Own the relationship with Spanish Latam customers at various stages of their lifecycle post-close, including launch, post-launch, adoption, renewal, and expansion.
  2. Master Belvo's product and platform and be an expert resource on Belvo's current and future product offerings.
  3. Guide Belvo's customers in achieving maximum value by gaining deep knowledge of their use cases and helping them implement Open Finance and Payment solutions.
  4. Monitor and manage the long-term health of the customers by identifying and preempting areas of risk or concern.
  5. Engage with Product and Engineering teams to incorporate and prioritize customer feedback.
  6. Develop account plans for key customers and drive them forward with team collaboration.

Requirements:

  • 5+ years of experience in a customer success or account management role, ideally for a technical product at a SaaS or API company.
  • Strong ability to empathize and facilitate professional conversations with customers and internal teams.
  • Build solid, trusted relationships with various customer roles and understand their underlying needs.
  • Excited to become an expert on Belvo's product and customer use cases.
  • Eager to increase knowledge of finance, fintech, and technology in Latin America.
  • Logical, data-driven, and analytical with experience solving problems efficiently.
  • Adaptable and ready to manage multiple customers under tight deadlines.
  • High attention to detail and methodical in work.
  • International experience and thrive in a multicultural environment.
  • Excellent communication skills in both Spanish and English.
  • At least 7 years of working experience with the Mexican and/or Colombian market.
  • Familiarity with Fintech, Open Banking, and payments regulation in Mexico/Colombia.
  • Experience working with highly technical customers.
  • Fluency in Portuguese is a plus.


  • Veracruz-Llave, México Salesforce, Inc. A tiempo completo

    Customer Success Leadership RoleAt Salesforce, we're seeking a seasoned Frontline Manager to lead our Customer Success team. As a key member of our organization, you'll be responsible for driving the delivery of our Signature customer experience. This role requires a strong ability to collaborate and drive outcomes across multiple internal teams and external...


  • Veracruz, Veracruz-Llave, México Salesforce, Inc. A tiempo completo

    Senior Manager, Customer Success ManagerAt Salesforce, we're on a mission to empower our customers to succeed. As a Senior Manager, Customer Success Manager, you'll play a critical role in leading our customer success teams to deliver exceptional experiences for our customers.Key Responsibilities:Lead and develop a dedicated team of Customer Success...

  • Customer Success Director

    hace 3 semanas


    Veracruz, Veracruz-Llave, México Salesforce, Inc. A tiempo completo

    Customer Success DirectorAt Salesforce, we're looking for a Customer Success Director to lead our team of Customer Success Managers. This role is responsible for ensuring that our customers receive a premium Signature experience, which includes efficient allocation of resources and alignment with the right teams.The ideal candidate will have a successful...


  • Veracruz-Llave, México Zendesk, Inc. A tiempo completo

    About the RoleZendesk is seeking a highly skilled Senior Solutions Consultant to join our team. As a Senior Solutions Consultant, you will be responsible for driving customer happiness through technical expertise and solution scoping. You will work closely with Sales, Marketing, and Product Managers to provide technical guidance and support to our Account...

  • Customer Success Manager

    hace 4 semanas


    veracruz, México Vinneren Consulting Sa De Cv A tiempo completo

    Vinneren Consulting Sa de CV - Tlahuac, Mexico Importante y novedosa empresa en el giro de Tecnología está en búsqueda de Customer Success Manager con el siguiente perfil. OBJETIVO Alcanzar y consolidar la lealtad del cliente al fomentar relaciones duraderas y estrechas con el usuario, enfocándose en suplir las necesidades del consumidor a largo plazo....


  • Veracruz, Veracruz-Llave, México Zendesk, Inc. A tiempo completo

    Customer Marketing Manager - Global EventsWe're seeking a skilled Customer Marketing Manager to join our team at Zendesk, Inc. in Mexico City. As a key member of our customer marketing team, you will be responsible for developing and executing customer-led sessions at global events, partnering with our sales and success leaders to identify and source...


  • Veracruz, Veracruz-Llave, México Zendesk, Inc. A tiempo completo

    Customer Marketing ManagerZendesk is seeking a skilled customer marketer to join our team. As a Customer Marketing Manager, you will be responsible for building and maintaining strong relationships with customers and cross-functional teams to find, tell, and promote inspiring customer stories.Key Responsibilities:Work cross-functionally to source and secure...


  • Veracruz-Llave, México Rules Cube A tiempo completo

    Senior Pega Architect RoleWe are seeking a highly skilled Senior Pega Architect to lead the design and development of business applications using Pega PRPC and other Pega frameworks. Key Responsibilities: Architect and design business applications using Pega PRPC and other Pega frameworks. Provide architecture and design guidance to project teams developing...


  • Veracruz-Llave, México Cronoshare A tiempo completo

    About the Role:As a {title}, you will be responsible for {description}. This is an exciting opportunity to contribute to the growth and success of our company.Responsibilities:{description}


  • Veracruz-Llave, México Salesforce, Inc. A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Solution Consultant to lead our enterprise customer engagements. As a trusted advisor, you will partner with key stakeholders to achieve the vision and deliver customer ROI.Key ResponsibilitiesLead one or more workstreams in enterprise customer engagementsPartner with key stakeholders to achieve the vision...

  • Key Account Manager

    hace 1 semana


    Veracruz-Llave, México Cronoshare A tiempo completo

    About the RoleWe are seeking a skilled Key Account Manager to join our team at {company}. The successful candidate will be responsible for developing and maintaining strong relationships with key clients, identifying new business opportunities, and driving sales growth.Key ResponsibilitiesDevelop and execute sales strategies to meet or exceed sales...


  • veracruz, México Zendesk, Inc. A tiempo completo

    Zendesk is seeking an empathetic customer marketer who has a passion for building and maintaining strong relationships with customers and cross-functional teams to find, tell, and promote inspiring customer stories. You will work cross-functionally to source and secure Zendesk customers to speak at global events. You’ll become an expert in our most...


  • Veracruz-Llave, México Salesforce, Inc. A tiempo completo

    About the RoleSalesforce is seeking a skilled Senior Solution Consultant to lead enterprise customer engagements and drive strategic growth. This role requires a strong understanding of customer ROI, technical knowledge of the Salesforce platform, and experience in delivering high-value business outcomes.Your Key ResponsibilitiesServe as a trusted advisor to...


  • Veracruz-Llave, México Global Payments A tiempo completo

    At Global Payments, we empower millions of people to move money between buyers and sellers using our innovative payments solutions. Our team of experts helps over 3 million companies, more than 1,300 financial institutions, and over 600 million cardholders achieve success with confidence. We're driven by our passion for delivering best-in-class payment...


  • Veracruz-Llave, México Gilead Sciences, Inc. A tiempo completo

    About the RoleWe are seeking an experienced Regulatory Affairs professional to join our team in Mexico City. As a Regulatory Affairs Manager, you will play a crucial role in defining, developing, and executing regulatory strategies to maximize regulatory success.Key responsibilities include collaborating cross-functionally to ensure the development and...


  • veracruz, México https:www.energyjobline.comsitemap.xml A tiempo completo

    Digital Solutions Sales Manager - Enterprise APM Services - Americas Bently Nevada & ARMS Reliability are leading global providers of reliability solutions. We work with the world’s largest resource, power, utility, and manufacturing companies. Pioneers of Asset Strategy Management & Integrated Asset Performance Management best practice approach, we are...


  • Veracruz-Llave, México Google Inc. A tiempo completo

    Digital Transformation Cloud ConsultantAs a Digital Transformation Cloud Consultant at Google Cloud, you will work directly with our most strategic enterprise customers to help them transform their business through the use of Google Cloud technology. You will be part of an entrepreneurial team in this growing business, helping shape the future of customers...


  • Veracruz-Llave, México Global Payments (Beamery) A tiempo completo

    **Job Summary**:Global Payments (Beamery) is seeking a skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for resolving payment and account-related requests for our clients. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced...


  • Veracruz, Veracruz-Llave, México Sap A tiempo completo

    About the RoleWe are seeking a highly skilled Business Process Consultant to join our team at SAP. As a Business Process Consultant, you will be responsible for helping our customers achieve their business goals by implementing and optimizing SAP Success Factors ECP solutions.Key ResponsibilitiesSupport customers in the implementation and optimization of SAP...


  • Veracruz, Veracruz-Llave, México Zillow A tiempo completo

    About the RoleThe Senior Research Operations Program Manager will play a critical role in developing and implementing researcher enablement programs, driving operational excellence, and collaborating with cross-functional teams to deliver business improvements. This role will be responsible for recruiting participant sourcing processes, user list management,...