Customer Success Director

hace 2 semanas


Veracruz, Veracruz-Llave, México Salesforce, Inc. A tiempo completo
Customer Success Director

At Salesforce, we're looking for a Customer Success Director to lead our team of Customer Success Managers. This role is responsible for ensuring that our customers receive a premium Signature experience, which includes efficient allocation of resources and alignment with the right teams.

The ideal candidate will have a successful track record in customer success or related roles, with at least 5 years in a front-line leadership position. They will be able to collaborate and drive outcomes across multiple internal teams and external partners, and have a strong ability to facilitate difficult discussions and handle objections.

Responsibilities

  • Lead and develop a dedicated team of Customer Success Managers, emphasizing the delivery of our Signature customer experience.
  • Ensure efficient allocation of Customer Success Managers and collaborate with delivery leaders to align the best resources for our customers.
  • Lead all aspects of the execution of Signature offers for designated clouds, focusing on customer satisfaction and success score metrics.
  • Develop executive relationships with customers and assist in handling customer issues and improving the value derived from their Signature investments.
  • Proactively identify and address high-risk customers, aligning internal teams including executive sponsors and corrective actions.
  • Partner closely with Account Executives and other Salesforce teams, ensuring cohesive relationships.
  • Partner with Renewals team and Success Plan Sales to ensure Signature Success Plan renewals and growth across teams.
  • Ensure that team activities adhere to the obligations of the Signature Offer and Account Success goals.
  • Cultivate the professional growth of the team in alignment with Account Success and individual career path objectives.


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