Retention/Customer Success Manager

hace 5 días

Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo
About the Role

We are seeking a highly skilled and experienced Retention/Customer Success Manager to lead our global software team. As a key member of our organization, you will be responsible for driving team performance, developing talent, and establishing new teams as needed.

Key Responsibilities:
  • Lead a team of retention specialists in a global software company.
  • Develop and manage talent and performance within the team.
  • Set up and establish new teams as needed.
  • Drive the team to meet goals set in collaboration with senior management.
  • Foster a culture of excellence and continuous improvement.
  • Collaborate with cross-functional teams to achieve business objectives.
About You

We are looking for a seasoned professional with a proven track record of leading a team of retention specialists in a global software company. You should have a strong background in customer success and retention, with a minimum of 5 years of experience managing a team that supports a Book of Business.

Requirements:
  • Bachelor's degree.
  • Fluent English is a must.
  • Minimum of 5 years of experience managing a team that supports a Book of Business.
  • Proven track record of leading a team of retention specialists in a global software company.
  • Experience in developing talent and managing team performance.
  • Demonstrated ability to drive retention and upsell strategies.
  • Ability to deal with ambiguity and navigate complex situations.
  • Strong command skills and ability to direct work efficiently.
  • Commitment to maintaining the quality of the team's work output.
What's in it for You?

As a member of our team, you will have the opportunity to work with a globally recognized and award-winning company that values equality, diversity, and inclusion. You will be part of a culture that promotes flexibility, work-life balance, and professional growth.

We offer a comprehensive benefits package, including:

  • Hybrid work model with flexible working hours.
  • Comprehensive benefit plans, including health insurance, retirement plans, and employee incentive programs.
  • Flexible vacation policy and two company-wide Mental Health Days Off.
  • Headspace app subscription and resources for mental, physical, and financial wellbeing.
  • Access to LinkedIn Learning and internal Talent Marketplace.
  • Opportunities to work on projects cross-company and participate in Ten Thousand Coffees Thomson Reuters café networking.
  • Two paid volunteer days annually and Environmental, Social, and Governance (ESG) initiatives for local and global impact.

We are committed to creating a more transparent, just, and inclusive future. Join us in our mission to help professionals do their jobs better and create a more equitable world.

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