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Customer Success Manager
hace 2 meses
We are seeking a highly skilled and experienced Customer Success Manager to join our team at Infobip Ltd. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success and growth with our products and services.
Key Responsibilities- Client Relationship Management: Develop and maintain trusted relationships with assigned clients to achieve overall customer health and growth.
- SaaS Product Adoption: Serve as a focal point of contact for all SaaS matters to maximize SaaS product adoption and platform usage.
- Cross-Functional Collaboration: Organize and orchestrate cross-functional resources to fulfill customer requirements and proactively engage and help customers achieve business success.
- Customer Feedback and Insights: Be the voice of the customer back to our Product SaaS organization, communicate trending customer feedback and ideas.
- Return on Investment: Help drive faster return on investment on Infobip SaaS solutions for customers.
- SaaS Onboarding: Onboard additional users and business units by holding SaaS product demonstrations for customers.
- Risk Mitigation: Monitor and proactively resolve SaaS health risks of assigned accounts.
- Customer Satisfaction: Maintain high customer satisfaction and ensure that customers act as Infobip advocates.
- Cross-Sell Opportunities: In partnership with internal cross-functional teams, leverage relationship with the customer to identify and acquire SaaS cross-sell opportunities.
- Retention and Growth: Ensure high SaaS renewal rate and quarterly retention, usage, adoption, and CSQL KPIs are met for assigned client base.
- Education: Bachelor's Degree in Business, Management, Communications, IT, Telecommunications, or other related degree; or equivalent combination of education and experience.
- Experience: Min. 5 years of experience in B2B Enterprise Key Account Management, Customer Success, Client Relations, Professional services, Consultancy, or Business Development.
- Customer Retention and Growth: Experience in customer retention and growth.
- C-Level Dealing and Presenting: Experience in dealing and presenting to C-Level.
- Customer Journey Understanding: Understand customer journey.
- Customer Satisfaction Orientation: Customer satisfaction oriented.
- Communication Skills: Exceptional professional communication skills.
- Administration and Analytical Skills: Strong administration, analytical, and organizational skills, with a systematic approach to problems.
- Networking and Relationship Building Skills: Strong networking and relationship building skills.
- SaaS Industry Experience: Preferably experienced in SaaS industry.
- Self-Driven and Team Player: Self-driven, able to work independently as well as a good team player.
- Language Skills: Excellent written and verbal communication skills in English.
About Infobip Ltd
Infobip Ltd is a leading global cloud communication platform that enables businesses to communicate with their users through various channels. We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators, and many more. Our clients are really cool, and we want you to be a part of our team to impact how they communicate with their users.
What We Offer
- Awesome Clients: Work with the world's leading companies and impact how they communicate with their users.
- Opportunity for Growth: Being a part of a growing company in a growing industry, we challenge you not to grow.
- Learning and Development: Starting with a fantastic onboarding program, to internal education, education resources, e-learning, to external educations, we invest heavily in employee learning and development.
- Global Connectivity: Work with people from all over the world.
- Competitive Compensation and Benefits: Competitive salary, a team taking care of all the equipment you need, team building, and other organized activities.
Equal Opportunity Employer
Infobip Ltd is committed to creating a diverse workplace and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.
