Customer Service and Bilingual Collections Representative

hace 1 día


Azcapotzalco, Ciudad de México AT&T A tiempo completo

Job Summary:

We are seeking a highly skilled Customer Service and Bilingual Collections Representative to join our team at AT&T. As a key member of our customer service team, you will be responsible for providing exceptional customer service and collecting payments from customers in a timely and professional manner.

Key Responsibilities:

  • Provide effective communication and negotiation skills to overcome objections and find solutions.
  • Achieve collection goals by providing customer service and securing payments as soon as possible.
  • Engage in effective win-win negotiation on overdue account payments.
  • Offer general billing support to clarify doubts, orders, and complaints regarding overdue payments or fees.
  • Listen, respond, and resolve customer inquiries consistently throughout your shift.
  • Be comfortable using a personal computer to take notes and research billing questions while engaging with customers on the phone.

Requirements:

  • Available to start immediately and commit to a 40-hour workweek during operation hours from 7:00 am to 9:15 pm CST, Monday to Friday.
  • Advanced conversational English to converse seamlessly with U.S. customers.
  • Personal computer experience with Microsoft Windows and Office.
  • Previous experience in customer care, billing, collections, or similar roles is highly desired.
  • Ability to work in the office 100% of the time.

Benefits:

  • Monthly base salary: MXN$18,225 (before taxes).
  • Monthly grocery vouchers: MXN $1,519 every 14 days.
  • Monthly restaurant vouchers: MXN $1,216 every 14 days.

Perks and Benefits:

  • Life insurance.
  • Vacation days, plus three personal days, onsite medical, and more.
  • 50% discount on five lines of AT&T Wireless service.
  • Paid training and benefits from day one.

Work Environment:

This is a non-remote position that requires working in our offices starting on your first day of training. We do not currently offer remote or hybrid job opportunities.

Career Growth Opportunities:

As a Customer Service and Bilingual Collections Representative at AT&T, you will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions.

Equal Employment Opportunity:

AT&T is an equal employment opportunity employer and provides reasonable accommodations for qualified individuals with disabilities.



  • Azcapotzalco, Ciudad de México AT&T A tiempo completo

    Job Summary:We are seeking a highly skilled Customer Service and Bilingual Collections Representative to join our team at AT&T. As a key member of our customer service team, you will be responsible for providing exceptional customer service and collecting payments from customers in a timely and professional manner.Key Responsibilities:Provide effective...


  • Azcapotzalco, Ciudad de México HSBC A tiempo completo

    Regional Service Management SupportHSBC is seeking an experienced professional to join our team in the role of Regional Service Management Support. As a key member of our Global Service Center (GSC), you will play a critical role in ensuring the delivery of high-quality IT services to our customers worldwide.Key Responsibilities:Support the central Service...


  • Azcapotzalco, Ciudad de México HSBC A tiempo completo

    Job DescriptionHSBC is seeking an experienced professional to join our team in the role of Regional Service Management Support Specialist.Key ResponsibilitiesSupport the central Service Management function by interpreting requirements and communicating them to local stakeholders and IT teams.Work with the central service management function to ensure all IT...


  • Azcapotzalco, Ciudad de México HSBC A tiempo completo

    About HSBCHSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfill their hopes and realize their ambitions.Role Purpose:As a Customer Due Diligence...


  • Azcapotzalco, Ciudad de México HSBC A tiempo completo

    At HSBC, we're seeking a skilled professional to fill the role of Know Your Customer Analyst. This position is a critical part of our team, responsible for ensuring the bank has a thorough understanding of our customers and is compliant with all relevant laws and regulations.Key Responsibilities:Conduct in-depth reviews of existing clients to verify their...

  • Dialler Analyst

    hace 3 semanas


    Azcapotzalco, Ciudad de México HSBC A tiempo completo

    **About HSBC**HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.**Job Summary**We are seeking an...

  • Dialler Analyst

    hace 2 semanas


    Azcapotzalco, Ciudad de México HSBC A tiempo completo

    Unlock your potential in a dynamic and challenging role at HSBC, one of the world's leading banking and financial services organizations.We are seeking an experienced professional to join our team as a Dialler Analyst, where you will play a critical role in driving business growth and delivering exceptional customer experiences.Key Responsibilities:Ensure...


  • Azcapotzalco, Ciudad de México HSBC A tiempo completo

    About the RoleWe are seeking a highly skilled Cybersecurity Monitoring and Threat Detection Specialist to join our team at HSBC. As a key member of our Cybersecurity Monitoring and Threat Detection Team, you will play a critical role in protecting our global technology and information estate from cyber threats.Key ResponsibilitiesMonitor multiple HSBC...


  • Azcapotzalco, Ciudad de México HSBC A tiempo completo

    About the RoleWe are seeking an experienced professional to join our team as a Retail Credit Risk Manager. As a key member of our Global Service Center, you will play a critical role in the delivery of strategic plans for business/functional units and be responsible for turning strategic plans into operational objectives.Main ResponsibilitiesProvide visible,...

  • Check Analyst

    hace 2 semanas


    Azcapotzalco, Ciudad de México HSBC A tiempo completo

    Job Title: Check AnalystHSBC is seeking an experienced professional to join our team in the role of Check Analyst. As a key member of our operations team, you will be responsible for analyzing, reviewing, and processing incoming and outgoing HSBC Canada checks/transactions that have been rejected/returned for various reasons.Key Responsibilities:Perform...


  • Azcapotzalco, Ciudad de México HSBC A tiempo completo

    Job Title: Reconciliation ProcessorHSBC is seeking an experienced professional to join our team in the role of Reconciliation Processor. This role is responsible for providing reconciliation services to ensure General ledger and sub-ledgers accounts are properly reviewed and substantiated, variances are escalated to appropriate stakeholders and cleared from...


  • Azcapotzalco, Ciudad de México Capital One A tiempo completo

    Transformative Cloud-Based SolutionsWe are seeking a talented Full Stack Software Engineer to join our team at Capital One. As a key member of our engineering community, you will have the opportunity to design, develop, and implement cutting-edge cloud-based solutions that drive powerful experiences for millions of Americans.Key Responsibilities:Collaborate...


  • Azcapotzalco, Ciudad de México HSBC A tiempo completo

    Reconciliation Processor RoleHSBC is seeking an experienced Reconciliation Processor to join our team in Mexico City. As a key member of our team, you will be responsible for providing reconciliation services to ensure General ledger and sub-ledgers accounts are properly reviewed and substantiated.Key Responsibilities:Perform analytical review and provide...


  • Azcapotzalco, Ciudad de México Capital One A tiempo completo

    Transformative Cloud Solutions LeaderWe are seeking a seasoned Senior Manager, Software Engineer to join our team at Capital One. As a key member of our technology leadership team, you will be responsible for driving the development and implementation of cloud-based solutions that meet the needs of our customers.Key Responsibilities:Lead a portfolio of cloud...

  • Consumer Delivery Manager

    hace 2 semanas


    Azcapotzalco, Ciudad de México HSBC A tiempo completo

    Consumer Delivery ManagerHSBC is seeking a highly motivated and adaptable individual to join our senior management team as a Consumer Delivery Manager. This exciting new role will be based in Mexico and will play a critical part in our Data Operations function.Key Responsibilities:Act as a central point of contact and escalation point for client issues,...


  • Azcapotzalco, Ciudad de México Capital One A tiempo completo

    Job Title: Senior Software Engineering ManagerWe are seeking a highly experienced Senior Software Engineering Manager to lead our software engineering teams in delivering innovative solutions. As a key member of our technology leadership team, you will be responsible for managing the cloud infrastructure of our critical platform and the underlying ecosystem...


  • Azcapotzalco, Ciudad de México Capital One A tiempo completo

    Job DescriptionWe are seeking a highly skilled and experienced Senior Director of Software Engineering to lead our software engineering teams in delivering innovative technologies and solutions. As a key member of our leadership team, you will be responsible for managing our cloud infrastructure, leading multiple teams of software engineers, and mentoring...


  • Azcapotzalco, Ciudad de México Capital One A tiempo completo

    Job Title: Senior Software Engineering ManagerWe are seeking a highly experienced Senior Software Engineering Manager to lead our software engineering teams in delivering innovative solutions. As a key member of our technology leadership team, you will be responsible for managing the cloud infrastructure of our critical platform and the underlying ecosystem...

  • Financial Analyst

    hace 2 semanas


    Azcapotzalco, Ciudad de México HSBC A tiempo completo

    Accounting Analyst RoleHSBC is seeking an experienced professional to join our team in the role of Accounting Analyst. This position involves providing reconciliation services to ensure General ledger and sub-ledgers accounts are properly reviewed and substantiated, variances are escalated to appropriate stakeholders and cleared from the accounts according...

  • Android Software Engineer

    hace 2 semanas


    Azcapotzalco, Ciudad de México Capital One A tiempo completo

    Transformative Android Software EngineerWe're seeking a skilled Android Software Engineer to join our team at Capital One. As a key member of our mobile development team, you'll play a crucial role in driving innovation and delivering high-quality customer experiences.Responsibilities:Design and develop Android client code solutions that meet product...