Customer Service Representative
hace 1 mes
Overview:
We are PepsiCo, a leading food and beverage company with a rich history of innovation and commitment to excellence. As a Contact Center Operator, you will play a critical role in delivering exceptional customer service to our customers and employees in the California, Mountain, and Midwest Market Units.
Your Impact:
As a Contact Center Operator, your primary responsibility will be to answer and resolve customer inquiries in a timely and professional manner. You will work closely with other departments to achieve root cause resolution of customer issues and provide feedback through reporting.
Key Responsibilities:
- Answer and provide outstanding customer service of 50+ calls a day
- Process inbound calls to determine the appropriate area of support
- Partner with other departments to achieve root cause resolution of customer issues
- Meet individual and team objectives, including Average Call Handle Time, Calls per Hour, Cases Closed, Quality Service Level, and Abandonment Rate
- Maintain complete and accurate documentation within the Customer Service Center Call Log
Requirements:
- Advanced to native English language skills
- Strong PC data entry skills, with a minimum typing speed of 50+ WPM
- Proficient in Microsoft Office Suite, including Word, Excel, Outlook, and Access
- Previous relevant work experience in a customer service-phone based environment
- Highly developed listening, analytical, and problem-solving skills
What We Offer:
PepsiCo is an equal opportunity employer and values diversity as a workforce and innovation for the organization. We offer a range of benefits, including opportunities to learn and develop every day, internal digital platforms for self-learning, and recognition programs for seniority, behavior, leadership, and moments of life.
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