Customer Service Representative

hace 1 mes


Xico, México Pepsico A tiempo completo

Overview:

We are PepsiCo, a leading food and beverage company with a rich history of innovation and commitment to excellence. As a Contact Center Operator, you will play a critical role in delivering exceptional customer service to our customers and employees in the California, Mountain, and Midwest Market Units.

Your Impact:

As a Contact Center Operator, your primary responsibility will be to answer and resolve customer inquiries in a timely and professional manner. You will work closely with other departments to achieve root cause resolution of customer issues and provide feedback through reporting.

Key Responsibilities:

  • Answer and provide outstanding customer service of 50+ calls a day
  • Process inbound calls to determine the appropriate area of support
  • Partner with other departments to achieve root cause resolution of customer issues
  • Meet individual and team objectives, including Average Call Handle Time, Calls per Hour, Cases Closed, Quality Service Level, and Abandonment Rate
  • Maintain complete and accurate documentation within the Customer Service Center Call Log

Requirements:

  • Advanced to native English language skills
  • Strong PC data entry skills, with a minimum typing speed of 50+ WPM
  • Proficient in Microsoft Office Suite, including Word, Excel, Outlook, and Access
  • Previous relevant work experience in a customer service-phone based environment
  • Highly developed listening, analytical, and problem-solving skills

What We Offer:

PepsiCo is an equal opportunity employer and values diversity as a workforce and innovation for the organization. We offer a range of benefits, including opportunities to learn and develop every day, internal digital platforms for self-learning, and recognition programs for seniority, behavior, leadership, and moments of life.



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