Senior Service Delivery Expert
hace 7 días
**Job Summary**
We are seeking a highly skilled Senior Service Delivery Expert to join our team at Nasdaq, Inc. as a Cloud Rebase Services Specialist.
**Key Responsibilities**
- Assist our Cloud clients in the context of a version upgrade, ensuring seamless integration and minimal disruption.
- Work directly with customers to define the scope of automated regression tests based on the Client footprint, covering cross-asset, front-to-back, and all modules.
- Build (or adapt to client needs) a suite of Test Scripts with our internal CATT tool, leveraging expertise in automated testing.
- Execute this suite of automated Test Scripts to perform regression testing, identifying and resolving issues promptly.
- Communicate results, analyze issues detected, address them directly (when a configuration change is necessary) or log appropriate Salesforce tickets.
- Collaborate closely with SaaS Ops, Customer Support, PM, and Engineering teams to coordinate the quick resolution of SF tickets (when a bug fix is needed).
- Provide regular updates to Management, maintaining accurate records of all open issues in an Excel template.
**Requirements**
- Strong expertise in automated regression testing and Cloud services.
- Excellent communication and collaboration skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
**What We Offer**
At Nasdaq, Inc., we offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.
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