E-commerce Training Program Manager

hace 2 meses


Ciudad de México, Ciudad de México Tiktok A tiempo completo

About TikTok

TikTok is a leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. We have global headquarters in Los Angeles and Singapore, with offices worldwide.

Why Work with Us

We value creation as the core of our purpose. Our platform helps imaginations thrive, and we strive to make it possible through teamwork. Together, we aim to inspire creativity and bring joy every day.

Courage and Innovation

We believe that every challenge is an opportunity to learn, innovate, and grow together. Status quo? Never. Courage? Always.

Our Global E-commerce Team

Our Governance and Experience (GNE) team is dedicated to achieving customer satisfaction, promoting a sustainable sales environment, and providing an exceptional purchase experience. The Service and Moderation Team (SMT) is part of GNE, aiming to deliver trustworthy service experiences for every TikTok Shop user.

About the Role

We're looking for a Moderation Training Program Manager to focus on policy training and staff knowledge management. This role involves developing and implementing training programs, conducting training sessions, analyzing risks, and producing program reports for stakeholders.

Key Responsibilities

  • Develop and implement training programs focusing on staff and business partners' knowledge management.
  • Lead country training workflows, delivering timely and clear updates to internal teams and business partners.
  • Conduct training sessions based on cross-functions' moderation knowledge necessities.
  • Analyze, evaluate, and overcome training program risks, and produce program reports for stakeholders.
  • Work collaboratively with internal stakeholders to identify training needs, problems, and suggest solutions by developing localised training materials.
  • Evaluate moderator performance to gauge where knowledge and skills are lacking.

Requirements

  • Bachelor's Degree in education, business administration, or training-related fields.
  • Fluency in English is required for this role.
  • 3 years of working experience in training or education-related fields.
  • Proven experience in developing and implementing training and learning solutions in the tech industry.

Estimated Salary: $120,000 - $150,000 per year

TikTok's Commitment

We strive to create an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe, and so does our workplace. At TikTok, we celebrate our diverse voices and create an environment that reflects the many communities we reach.



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