Technical Onboarding Specialist
hace 2 semanas
As a Technical Onboarding Specialist at Nasdaq, you will play a critical role in onboarding new and existing customers onto our Trade Surveillance Software as a Service (SaaS). This involves managing customer relationships, performing technical integration and data testing, and ensuring seamless onboarding experiences.
Key Responsibilities- Conduct regular meetings with customers to ensure successful onboarding and address any concerns.
- Establish strong relationships with key stakeholders to drive customer satisfaction and retention.
- Develop tailored project plans to meet customer needs and ensure timely onboarding.
- Communicate complex technical information to customers and provide guidance on Nasdaq Data Specifications.
- Understand client requirements and draft change requests to meet their needs.
- Assist customers in data mapping and exchange-specific queries.
- Perform data quality tests and work closely with customers to resolve issues.
- Set up application configurations according to customer requirements and data quality.
- Work closely with functional analysts, sales, support, and development teams to ensure smooth onboarding.
- Provide weekly project status reports to internal and external stakeholders.
- Ensure timely completion of onboarding projects and meet customer expectations.
Requirements
- At least three years of experience in the Capital Markets domain with exposure to multiple products.
- Expertise in UNIX and customer management.
- Strong communication and negotiation skills.
- Ability to work in a fast-paced environment and meet tight deadlines.
Nasdaq is an Equal Opportunity Employer
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