Senior Technical Support Specialist

hace 2 semanas


Sonora, México Intugo A tiempo completo

Company Overview:

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A revolutionary tech company, Intugo, has been transforming the way tenants experience home tours since 2011. With over 15 million self-tours powered for more than 3,500 property operators, our technology enables seamless, secure access to vacant properties.

Salary: $20,000 per month

Job Description: We're seeking a highly skilled Senior Technical Support Specialist to join our team.

Key Responsibilities:

  • Guide users through diagnostic processes and resolve technical concerns using tools and procedures.
  • Work collaboratively with cross-functional teams and escalate external issues through Salesforce when needed.
  • Provide actionable insights and data analysis to enhance customer value.
  • Maintain accurate records and notes in systems like Salesforce, ZenDesk.

Required Skills and Qualifications:

  • Previous experience in customer service or account management.
  • Experience with Salesforce (or other comparable CRMs), support systems, ticketing software, and best practices.
  • Strong analytical and problem-solving skills.
  • Technical aptitude and ability to identify alternative solutions to customer problems.
  • Ability to handle multiple, critical, high-priority issues with a sense of urgency.

Benefits:

  • Medical expenses insurance
  • Meal vouchers

Additional Information:

  • This is a full-time position
  • Location: On-site employment
  • Language: Advanced English required

Preferred Qualifications:

  • Tech Support experience: 1 year
  • Call Center experience: 1 year


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