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hace 2 meses
We are seeking a highly skilled and experienced Clinical Service Desk Agent to join our team at Hashmap. As a key member of our Provider Clinical Service Desk, you will be responsible for handling inbound customer calls and providing exceptional support to our customers.
Key Responsibilities- Incident Management: Track and document comments, close or escalate incident tickets, and resolve issues in a timely manner.
- Customer Support: Provide 24/7 support to customers, ensuring a high level of satisfaction and loyalty.
- Technical Troubleshooting: Use technical expertise to diagnose and resolve complex technical issues.
- Communication: Develop and maintain effective communication skills to interact with clinicians and colleagues.
- Team Collaboration: Work collaboratively with the team to achieve common goals and objectives.
- Experience: Minimum 4 years of service desk/helpdesk experience or equivalent combination of education and technical troubleshooting experience.
- Qualifications: High school diploma or equivalent required.
- Preferred Skills: Experience in a call center environment, technical troubleshooting experience, and proficiency in typing and English language skills.
Hashmap is a leading provider of healthcare services, and we are committed to delivering exceptional support to our customers. We offer a comprehensive benefits package and a dynamic work environment that fosters growth and development.