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Healthcare Clinical Support Specialist

hace 2 meses


Guadalajara, Jalisco, México Hashmap A tiempo completo
Job Summary

We are seeking a highly skilled and experienced Clinical Service Desk Agent to join our team at Hashmap. As a key member of our Provider Clinical Service Desk, you will be responsible for handling inbound customer calls and providing exceptional support to our customers.

Key Responsibilities
  • Incident Management: Track and document comments, close or escalate incident tickets, and resolve issues in a timely manner.
  • Customer Support: Provide 24/7 support to customers, ensuring a high level of satisfaction and loyalty.
  • Technical Troubleshooting: Use technical expertise to diagnose and resolve complex technical issues.
  • Communication: Develop and maintain effective communication skills to interact with clinicians and colleagues.
  • Team Collaboration: Work collaboratively with the team to achieve common goals and objectives.
Requirements
  • Experience: Minimum 4 years of service desk/helpdesk experience or equivalent combination of education and technical troubleshooting experience.
  • Qualifications: High school diploma or equivalent required.
  • Preferred Skills: Experience in a call center environment, technical troubleshooting experience, and proficiency in typing and English language skills.
About Hashmap

Hashmap is a leading provider of healthcare services, and we are committed to delivering exceptional support to our customers. We offer a comprehensive benefits package and a dynamic work environment that fosters growth and development.