Helpdesk Technical Support Specialist

hace 3 semanas


Guadalajara, Jalisco, México Ntt Data A tiempo completo

We are seeking a Helpdesk Technical Support Specialist to work in our IT environment.

**Key Requirements**:

- Availability to work 45 hours per week
- Interest in working on Afternoon/Night shifts
- Advanced English
- 6 months of experience in Customer Service

We Offer:

Competitive salary
- Grocery Tickets - 12% of base salary
- 30 days of Christmas bonus
- 10 days of vacations
- 50% Vacation bonus
- Savings Funds
- 5 personal days per year
- Medical insurance (You and your family)
- Life insurance
- Dental Insurance
- Discounts with selected Optics
- Opportunity to grow in the company

**Responsibilities**

- General L1 support for hardware and MS Office packages
- Answer technical support calls providing and escalating to other support groups
- Document troubleshooting steps and detailed description of the customer incidents and requests
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

**About NTT DATA Services**

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.



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