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Sales Operations Manager
hace 2 meses
Citi is seeking a highly skilled Sales Operations Manager to provide full leadership and supervisory responsibility for our Commercial Sales Support team. As a key member of our organization, you will be responsible for providing operational/service leadership and direction to the team, applying in-depth disciplinary knowledge through provision of value-added perspectives or advisory services, and contributing to the development of new techniques, models, and plans within the area of expertise.
Key Responsibilities- Monitor and ensure accurate execution for sales and client requests to the team.
- Participate in initiatives to improve client and account management processes.
- Maintain MIS to track end-to-end process for tracking turnaround times of deliverables from the team.
- Assist in Client Onboarding and monitor smooth process for account opening, documentation, and ensure all required documents are well collected, verified, stored, and provide clients with feedback on onboarding status.
- Work with Account Control team to ensure regulatory reviews of all clients are performed.
- Partner with Credit Risk Officers to ensure that all client review materials are in place and completed.
- Ensure service engagement is a satisfying experience for clients through ensuring sincere, timely, and effective completion of client's service requests.
- Effectively manage risk and foster an environment that is knowledgeable about risk, abides by risk guidelines & controls.
- Collaborate with other regional counterparts to achieve a global, regional, or product consistent framework for the services provided.
- Lead process Improvement through innovation and transformation projects.
- 5-8 years managerial/sales supervisory experience.
- Bachelors/University degree or equivalent experience.
Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
