Senior SaaS Technical Lead

hace 2 meses


Zapopan, Jalisco, México Oracle A tiempo completo
Position Overview

As a Senior Principal Support Engineer, you will serve as the primary technical resource, focusing on proactive support, business solution implementation, and risk management to ensure optimal customer satisfaction.

Your role will involve the creation and enhancement of automated technologies and tools designed to diagnose, document, and effectively resolve or prevent customer issues.

Key Responsibilities
  • Act as the technical support authority recognized by Oracle, partners, and clients in complex implementation environments.
  • Provide leadership and expertise in the development of innovative products, services, and processes, often at the forefront of technology.
  • Utilize your extensive experience, with a minimum of 12 years in Core products or Applications products, to guide and support team initiatives.
Qualifications

A technical degree is required, such as a BS in Computer Science, Management Information Systems, Engineering, Mathematics, Physics, or Chemistry, with a strong academic record. Alternatively, proven professional or technical experience demonstrating a comprehensive understanding of Applications at both functional and technical levels is essential, preferably with Oracle.



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