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Recreation Team Manager
hace 2 meses
Job Summary
Hilton Worldwide, Inc. is seeking a highly skilled Recreation Team Manager to join our team. As a Recreation Team Manager, you will be responsible for managing the recreation team and delivering exceptional guest experiences while achieving sales revenue targets.
Key Responsibilities
- Manage and carry out procedures to ensure compliance with current legislation and company standards.
- Ensure client experience is proficient, including bookings, payments, and consultation cards.
- Interact and communicate effectively with clients, members, team members, guests, and management team.
- Ensure team works to meeting department sales targets and ensure that sales are recorded accurately.
- Ensure health, safety, and COSHH regulations are complied with and club rules are observed by members, clients, and guests.
- Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services.
Requirements
- Experience working in the spa industry.
- Relevant qualifications for the role.
- Committed to delivering a high level of customer service.
- Flexibility to respond to a range of different work situations.
- Ability to work on your own or in teams.
About Hilton Worldwide, Inc.
Hilton Worldwide, Inc. is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.
