ServiceNow Engineer

hace 2 días

Ciudad de México, Ciudad de México Goldman Sachs Bank AG A tiempo completo
Job Title: ServiceNow Engineer

At Goldman Sachs, we are seeking a highly skilled ServiceNow Engineer to join our team. As a ServiceNow Engineer, you will be responsible for designing, developing, and implementing ServiceNow modules such as ITSM, Service Portal, CSM, HRSD, Security Operations, and GRC/IRM.

Key Responsibilities:

  • Design and develop ServiceNow solutions that leverage Analytics Intelligence and Reporting, Customer Service Management, HR Service Delivery, and IT Service Management.
  • Develop strong knowledge and experience in the Now Platform, including Contextual Search, Data Management, Field Encryption and Key Management, Form/Lists Administration, Table/Field/Dictionary Management, User/Group administration, Advanced Work Assignment, CSDM, and more.
  • Implement integrations and custom applications using Now Platform App Engine capabilities, such as ServiceNow Studio/Flow Designer/Integration Hub, Inbound/Outbound Web Services APIs, Import Sets/Scheduled Jobs, Automated Test Framework, Business Rules, Orchestration, Remote Tables, MID Servers, and more.
  • Partner with ServiceNow Implementation partners and Platform support teams to design and develop business solutions using ServiceNow platform.
  • Create and maintain Platform implementation roadmaps and provide hands-on assistance with the detailed design and implementation approach.

Requirements:

  • Minimum of 5 years of overall experience in installing, configuring, implementing, and managing ServiceNow platform and applications.
  • Minimum 3 years of experience as ServiceNow Application Developer and Implementation Specialist.
  • Knowledge of the ITIL service life cycle and ITSM best practices.
  • Knowledge of web-based systems architecture, service-based architecture, enterprise application architecture (SSO, SAML, OAuth, TLS, REST/SOAP, etc).
  • Experience in Importing Data (Import Sets/Transform Maps) and Integrating with External Data/APIs (Scripted REST APIs).
  • Experience in Automated Test Framework (ATF).
  • Implementing processes and procedures for ServiceNow platform management and continued operations.
  • Strong communication skills, both written and verbal, with the ability to describe solutions with a business focus.
  • Deep understanding of the software development lifecycle process, including requirement analysis, quality assurance, design, scheduling, implementation, issue tracking, version control, and deployment.
  • Prior experience in using Agile Development 2.0 to manage ServiceNow development (Scrum/SAFe) and writing/refining User Stories.

About Goldman Sachs:

Goldman Sachs is a leading global investment banking, securities, and investment management firm. We are committed to fostering and advancing diversity and inclusion in our own workplace and beyond. We believe who you are makes you better at what you do. Learn more about our culture, benefits, and people at www.goldmansachs.com/careers.

We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: www.goldmansachs.com/careers/accessible-careers

Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity.

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