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We're seeking a highly skilled and customer-focused individual to join our Customer Support Team as a Support Specialist. As a key member of our global support team, you will be responsible for delivering exceptional customer experiences, resolving complex issues, and collaborating with cross-functional teams to drive customer satisfaction.
Key Responsibilities:
- Provide timely and effective support to customers via various channels, ensuring a high level of customer satisfaction.
- Collaborate with internal teams to resolve customer issues, improve processes, and implement solutions.
- Develop and maintain in-depth knowledge of Revolut's products and services to provide accurate and helpful support.
- Stay up-to-date with industry trends, best practices, and regulatory requirements to ensure compliance and excellence in customer support.
- Participate in training and development programs to enhance skills and knowledge, and contribute to the growth and success of the team.
Requirements:
- Fluency in English with excellent communication and interpersonal skills.
- Prior customer support experience in a fast-paced, dynamic environment.
- Ability to work in a team environment, with a focus on collaboration and customer-centricity.
- Strong analytical and problem-solving skills, with a focus on resolving complex issues.
- Impeccable attention to detail, with a focus on accuracy and quality.
- Empathy and a passion for helping others, with a customer-centric approach.
- Self-motivated and driven, with a high level of flexibility and adaptability.
What We Offer:
- A dynamic and supportive work environment, with opportunities for growth and development.
- A competitive salary and benefits package, including medical insurance and a free Revolut Metal subscription.
- The opportunity to work with a global fintech leader, with a focus on innovation and customer satisfaction.
- A flexible and remote-friendly work environment, with opportunities to work from home or abroad.
