Groups Coordinator

hace 5 días


Ciudad de México, Ciudad de México Hilton Worldwide, Inc. A tiempo completo
Job Summary

Hilton Worldwide, Inc. is seeking a highly organized and detail-oriented Groups Coordinator to join our team. As a Groups Coordinator, you will be responsible for ensuring the effective coordination and administration of all group room bookings, as per the group reservations procedure.

Key Responsibilities
  1. Revenue Maximization: Adhere to the events and group yield policy to maximize revenue.
  2. Customer Database Management: Develop and maintain a customer database to foster strong relationships with clients.
  3. Sales and Lead Generation: Generate and develop sales leads and contact potential clients to build business relationships.
  4. Market Research: Research local competition and local events to stay ahead in the market.
  5. Administrative Support: Manage administrative requests as directed by the Management Team.
  6. Event Scheduling: Manage an events schedule to maximize yield.
  7. Customer Relationship Building: Build strong relationships with customers, Guests, and Team Members to understand their needs and provide excellent service.
  8. Hotel Show Rounds: Arrange and carry out Hotel show rounds to showcase our facilities.
  9. Event Execution: Ensure the complete administration and execution of all planned events.
  10. Hotel Promotions: Participate in hotel promotional activities to drive business.
Requirements
  1. Organizational Skills: Possess good organizational and administration skills to manage multiple tasks.
  2. Communication Skills: Demonstrate a positive attitude and good communication skills to interact with clients and team members.
  3. Customer Service: Commit to delivering a high level of customer service to exceed client expectations.
  4. IT Skills: Possess a high level of IT skills to efficiently manage systems.
  5. Grooming Standards: Maintain excellent grooming standards to represent the company.
Preferred Qualifications
  1. Hotel Property Management Systems: Knowledge of hotel property management systems to efficiently manage bookings.
  2. Conference and Events Experience: Previous experience in a Conference and Events function to understand the industry.
  3. Business Degree: Relevant degree, in a business discipline, from an academic institution to provide a solid foundation in business principles.

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