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Customer Service Representative
hace 2 meses
We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at FedEx. As a key member of our operations team, you will be responsible for providing exceptional customer service, handling customer inquiries, and performing various administrative tasks.
Key Responsibilities- Assist customers with package tracing, answer questions about FedEx products and services, and provide over-the-counter and phone support.
- Prepare and maintain various operations reports, including airway bills and customs documentation.
- Handle customer packages, ensure proper labeling, and verify compliance with customs regulations.
- Provide administrative support to the Station Ops Manager, including maintaining records and files.
- Interface with customers on customs-related issues and provide solutions.
- High school degree or equivalent.
- Spoken and written fluency in local language.
- Demonstrated basic English skills.
- One year of previous clerical or customer service experience in a service environment.
- Good general office skills, including typing, filing, and computer literacy.
- Excellent communication, organizational, and human relations skills.
- Ability to lift 70 lbs and maneuver packages up to 150 lbs with proper equipment.
- Ability to work variable shifts.
FedEx is a world-class company recognized for its commitment to excellence, innovation, and customer satisfaction. We are proud to be consistently named among the World's most valuable and admired brands, and we are committed to creating a diverse and inclusive work environment.
