Quality Specialist Global Documentation Lead

hace 2 días


Guadalajara, Jalisco, México Ingredion Global Business Services, S.A. De C.V. A tiempo completo

Job Summary:


Ingredion Global Business Services, S.A. De C.V. is seeking a Quality Specialist Global Documentation Lead to lead and coordinate the South America/Mexico (LATAM) customer specification review process.


Responsibilities:



  • Lead and coordinate the LATAM customer specification review process by working with appropriate participants from each plant and country to provide timely specification reviews to customers in alignment with customer segmentation policy.
  • In partnership with LATAM colleagues, ensure timely responses to customer-related inquiries.
  • Review customer quality agreements with the appropriate plant and edit agreements to meet Ingredion quality requirements.
  • Meet with customers, plant quality, and sales to complete agreements and specification reviews for LATAM.
  • Submit regional reviews for global customer review.
  • Ensure completed customer specifications and quality agreements are organized and saved in a shared location for easy retrieval by plant quality and global document teams.

Requirements:



  • Proven commitment to promoting a safe work environment.
  • Bachelor's degree required.
  • Minimum of 2 years of experience in an operational, technical, or business role, plant quality or customer quality documentation experience strongly preferred.
  • Proven ability to work with cross-functional teams.
  • Computer experience; Salesforce and Sharepoint a plus.
  • Ability to work and interact with all levels of the LATAM Quality Organization.
  • Ability to cultivate positive relationships with and between customers, team members, plants, support functions, and functional groups.
  • Strong planning, organizing, and time management skills.
  • Strong attention to detail, work independently.
  • Ability to learn quickly, embrace change, multitask, prioritize in a high-volume, fast-paced environment.
  • Fluency in English, Spanish is required; Portuguese is desired.

Work Environment:



  • Hybrid work schedule.
  • Guadalajara.

Relocation Available: No


Language: en



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