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Customer Support Associate

hace 2 meses

Xico, México Evo Payments A tiempo completo

About the Role

We are seeking a highly skilled and motivated Customer Support Associate to join our dedicated support and retention team at Evo Payments. As a key member of our team, you will play a critical role in enhancing the business experience, protecting revenue and turnover, and driving business satisfaction.

Key Responsibilities

  • Provide personalized attention and excellent quality responses to customers, ensuring their needs are met and exceeded.
  • Monitor and respond to customer inquiries, resolving issues in a timely and professional manner.
  • Collaborate with internal teams to identify and address customer complaints, ensuring compliance with SLAs.
  • Proactively engage with customers to review their needs and provide additional support, driving revenue growth and retention.
  • Maintain accurate records and reports, ensuring timely completion of assigned work requirements.

Requirements

  • Minimum 1-2 years of experience in customer service, preferably in a business-to-business (B2B) environment.
  • Strong understanding of commercial services, including pricing and revenue management.
  • Excellent verbal and interpersonal skills, with the ability to communicate effectively with customers and internal stakeholders.
  • Strong problem-solving skills, with the ability to identify and resolve customer issues in a timely and professional manner.
  • Ability to work in a fast-paced environment, meeting deadlines and prioritizing tasks effectively.

What We Offer

  • A competitive salary and comprehensive benefits package.
  • Opportunities for growth and development, with a focus on career advancement and professional growth.
  • A collaborative and inclusive work environment, with a commitment to diversity, equity, and inclusion.
  • Access to cutting-edge technology and tools, enabling you to deliver exceptional results and drive business success.

About Evo Payments

Evo Payments is a leading provider of payment solutions, dedicated to delivering exceptional service and support to our customers. We are committed to building a diverse, safe, and resilient culture, where our people can learn, develop, and reach their full potential.