Customer Service Representative
hace 3 semanas
Empowering Customer Relationships
We are seeking a skilled Customer Service Representative to join our team at Ford Credit. As a key member of our customer-facing team, you will be responsible for delivering exceptional automotive financing experiences to our customers.
Key Responsibilities:
- Provide timely and effective resolution to customer inquiries and concerns related to vehicle financing and leasing.
- Navigate multiple systems to resolve complex customer issues.
- Build and maintain strong relationships with customers through honest, expert, and caring service.
- Collaborate with internal teams to ensure seamless customer experiences.
Requirements:
- Proven English proficiency – both spoken and written.
- Strong oral and written communication skills.
- Ability to work in a fast-paced environment and adapt to changing technology and processes.
- Flexibility to work any shift during customer service hours of operation.
Additional Information:
- Must be comfortable working in a remote environment with reliable high-speed internet.
- Must be able to work on-site weekly during the first 9-10 weeks of training.
- Must be able to work on-site once a week after training.
Disclaimer:
Ford Motor Company is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, or basis of disability.
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