Field Support Specialist

hace 23 horas


Xico, México Spin Master Ltd A tiempo completo

Job Summary



We are seeking a highly skilled Field Support Technician to join our team at Spin Master Ltd. As a Field Support Technician, you will be responsible for providing technical support to our end-users in various settings, including on-site, remote, and at trade shows. Your primary focus will be on installing, configuring, and troubleshooting systems, including servers, desktops, laptops, printers, scanners, and mobile devices.



You will also be responsible for providing technical support, assisting with network setup and maintenance, and collaborating with our IT team to resolve complex technical issues. Additionally, you will be expected to stay up-to-date with emerging technologies and industry trends in the IT field.



Key Responsibilities




  • Install, configure, and troubleshoot systems, including hardware and software
  • Provide technical support to end-users in various settings
  • Assist with network setup and maintenance, including LAN, WAN, and wireless networks
  • Collaborate with our IT team to resolve complex technical issues
  • Stay up-to-date with emerging technologies and industry trends in the IT field


Requirements




  • Bilingual in Spanish and English (both verbal and written)
  • Experience in IT field support or similar role
  • Relevant industry certifications, such as A+, Network+, MCSE, or CCNA, are an asset
  • Proven experience in installing, configuring, and troubleshooting hardware and software systems, as well as experience with network setup and troubleshooting


What We Offer




  • Growth and career opportunities
  • Flexible work hours
  • Comprehensive benefits
  • Other fun perks


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