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Service Operations Excellence Specialist
hace 2 meses
About KONE
KONE is a global leader in the elevator and escalator industry, providing innovative solutions for building owners and occupants. Founded in 1910, our mission is to improve the flow of urban life by providing safe, convenient, and reliable transportation solutions.
Job Summary
We are seeking a highly skilled Service Operations Excellence Specialist to join our team in Mexico City. This role will support the Maintenance Operations Excellence Manager and Maintenance operations management in implementing, ensuring compliance, and maintaining the performance of end-to-end business processes and supporting systems.
Key Responsibilities
- Use and analyze Key Performance Indicators (KPIs) to improve daily operations according to agreed focus areas.
- Identify and propose concrete improvement actions based on analysis.
- Support Maintenance Operations Excellence Manager and regional Maintenance Operations Managers in setting and following-up targets according to Field Operations Management Model.
- Train Supervisors and Maintenance Operations Managers in the usage of maintenance tools and processes.
- Responsible for route optimization, capacity planning, maintenance profile optimization in the Field.
- Identify and collect potential improvement ideas and contribute to the future development plans of global methods.
- Hands-on support to new deployments, the implementation, utilization, and constant improvement of the KONE Way (KW) business processes and tools to become part of daily operations.
Requirements
- Bachelor's or master's degree in business, engineering, statistics, or a similar area.
- At least 5 years of experience in a similar role.
- Good knowledge in statistics programs or software.
- Intermediate level of English.
- Advanced MS Excel skills.
What We Offer
- We value diversity and believe it drives innovation.
- We offer a collaborative, creative, and supportive work environment.
- We are passionate about safety, quality, and innovation.
- We care about the communities where we live and work.
- Competitive salary.
- Opportunities to learn and grow.
- Comprehensive health and wellness plans for the entire family.
- More benefits than required by law.
Equal Opportunity Employer
KONE is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.