Customer Support Associate II
hace 2 semanas
**Job Summary**:
Arrow Electronics, Inc. is seeking a highly skilled Customer Support Associate II to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and resolving any issues that may arise.
**Key Responsibilities**:
Provide timely and effective support to customers via phone, email, and chat
Resolve customer complaints and issues in a professional and courteous manner
Collaborate with internal teams to resolve customer issues and improve overall customer experience
Develop and maintain strong relationships with customers to ensure their loyalty and satisfaction
Stay up-to-date with product knowledge and industry trends to provide accurate and informed support
Meet or exceed customer satisfaction targets and key performance indicators
**Requirements**:
2+ years of experience in customer service or a related field
Excellent communication and problem-solving skills
Ability to work in a fast-paced environment and prioritize multiple tasks
Strong product knowledge and industry trends
Proficiency in Microsoft Office and customer relationship management software
**What We Offer**:
Competitive salary and benefits package
Opportunities for career growth and professional development
Collaborative and dynamic work environment
Recognition and rewards for outstanding performance
**Location**:
MX-JAL-Tlaquepaque, Mexico (HPE Guad office)
**Time Type**:
Full time
**Job Category**:
Business Support
**EEO Statement**:
Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.
Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico)
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