Customer Support Associate
hace 4 semanas
**Job Summary**:
Arrow Electronics, Inc. is seeking a highly skilled Customer Support Associate to join our Digital Team. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients.
**Key Responsibilities**:
- Prioritize customer satisfaction by providing expert-level customer service, interfacing directly with customers for resolution.
- Maintain a high level of professionalism, adhering to SLAs and expected response times.
- Use internal Arrow resources and tools to effectively handle customer inquiries, troubleshoot, and find the best solution.
- Document customer information in Salesforce to create, update, or adjust customer contact, account, and/or case records.
- Consistently and accurately maintain Salesforce with customer contact/request reason and resolution for accuracy and metric tracking.
- Provide prompt follow-up of cases to end-user customers.
**Requirements**:
- Bachelor's degree or High School diploma.
- 1 year of experience in customer service/e-commerce support.
- Microsoft Office skills - basic or intermediate.
- Fluent in English.
- Attentive to detail.
- Strong written and verbal communication skills.
**What We Offer**:
- Competitive financial compensation, including various compensation plans.
- Solid benefits package, including 30 days of Christmas bonus, 40% vacation premium, and more.
**Location**:
MX-JAL-Tlaquepaque, Mexico (HPE Guad office).
**Time Type**:
Full time.
**Job Category**:
Business Support.
**EEO Statement**:
Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity, or national origin.
-
Customer Support Associate
hace 1 semana
Tlaquepaque, Jalisco, México Arrow Electronics A tiempo completoJob SummaryArrow Electronics is seeking a Customer Support Associate to join our Digital Team. This role will be part of our e-commerce support team, providing expert-level customer service to our clients. The ideal candidate will possess excellent communication skills, a strong work ethic, and the ability to work in a fast-paced environment.Key...
-
Customer Support Associate
hace 4 semanas
Tlaquepaque, Jalisco, México Arrow Electronics, Inc. A tiempo completoWe are seeking a highly skilled Customer Support Associate to provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. The ideal candidate will have 1 year of experience or a high school graduate with equivalent related experience, industry experience in a similar field, and basic to...
-
Customer Support Associate II
hace 1 mes
Tlaquepaque, Jalisco, México Arrow Electronics, Inc. A tiempo completoJob Title: Customer Support Associate IIArrow Electronics, Inc. is seeking a highly skilled Customer Support Associate II to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and exceeding their expectations.Key Responsibilities:Provide timely...
-
Customer Support Associate
hace 4 semanas
Tlaquepaque, Jalisco, México Arrow Electronics, Inc. A tiempo completo**Job Summary**:Arrow Electronics is seeking a Customer Support Associate to provide expert internal and external customer service, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.**Key Responsibilities**:Provide expert internal and external customer service, interfacing directly with customers,...
-
Customer Support Associate II
hace 4 semanas
Tlaquepaque, Jalisco, México Arrow Electronics, Inc. A tiempo completo**Job Summary**:We are seeking a highly skilled Customer Support Associate II to join our team at Arrow Electronics, Inc. in Guadalajara, MX.**Key Responsibilities**:Provide exceptional internal and external customer service, collaborating with customers to resolve issues and provide solutions.Manage customer orders, including order entry and maintenance,...
-
Customer Support Associate
hace 4 semanas
Tlaquepaque, Jalisco, México Arrow Electronics, Inc. A tiempo completo**Job Summary**:Arrow Electronics, Inc. is seeking a highly skilled Customer Support Associate to provide exceptional internal and external customer service. The ideal candidate will possess excellent communication skills, a strong work ethic, and the ability to work effectively in a team environment.**Key Responsibilities**:Provide expert customer service...
-
Customer Support Associate II
hace 4 semanas
Tlaquepaque, Jalisco, México Arrow Electronics, Inc. A tiempo completo**Job Summary**:Arrow Electronics, Inc. is seeking a highly skilled Customer Support Associate II to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and resolving any issues that may arise.**Key Responsibilities**: Provide timely and...
-
Customer Support Associate I
hace 4 semanas
Tlaquepaque, Jalisco, México Arrow Electronics, Inc. A tiempo completo**Job Summary**:Arrow Electronics is seeking a highly skilled Customer Support Associate I to join our Automotive division. As a key member of our team, you will provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements.**Key Responsibilities**:Provide expert internal and external customer...
-
Customer Support Associate II
hace 4 semanas
Tlaquepaque, Jalisco, México Arrow Electronics, Inc. A tiempo completo**Job Summary**:We are seeking a highly skilled Customer Support Associate II to join our team at Arrow Electronics, Inc. This role will be responsible for providing exceptional internal and external customer service and sales support to our Inside Sales Team and customers.**Key Responsibilities**:Provide expert customer service and sales support to both...
-
Customer Support Associate II Position
hace 3 semanas
Tlaquepaque, Jalisco, México Arrow Electronics, Inc. A tiempo completo**Position Summary:**Arrow Electronics is a global provider of products and solutions to industrial and commercial users of electronic components and enterprise computing solutions.We're currently seeking a Customer Support Associate to join our team in Nogales, Sonora or Guadalajara Offices. In this role, you will be responsible for providing exceptional...
-
Management Support Associate
hace 7 días
Tlaquepaque, Jalisco, México HELLA A tiempo completoJob SummaryWe are seeking a highly skilled and organized Management Support Associate to join our team at HELLA. The ideal candidate will have excellent office administration skills, strong communication abilities, and a keen eye for detail.Key ResponsibilitiesExecute specific officer support and administration tasks, including cross-department and...
-
Customer Support Specialist
hace 4 semanas
Tlaquepaque, Jalisco, México Arrow Electronics, Inc. A tiempo completo**Job Summary**:We are seeking a highly skilled Customer Support Associate to join our team at Arrow Electronics. As a key member of our support team, you will be responsible for providing exceptional internal and external customer service, interfacing directly with customers, and recommending solutions and/or action plans to internal sales team staff.Main...
-
Customer Support Associate II Position
hace 2 semanas
Tlaquepaque, Jalisco, México Arrow Electronics, Inc. A tiempo completoJob SummaryArrow Electronics, Inc. is seeking a highly skilled Customer Support Associate II to join our team in Guadalajara, MX. As a CSA II, you will be responsible for the administration, management, and execution of the order to invoice process, as well as managing communication with customers and internal teams.Key ResponsibilitiesProviding expert...
-
Customer Service Representative
hace 23 horas
Tlaquepaque, Jalisco, México Arrow Electronics, Inc. A tiempo completoAbout Arrow ElectronicsWe are a global technology leader and Fortune 109 company seeking a talented Customer Support Associate to join our Guadalajara branch.
-
Tlaquepaque, Jalisco, México Arrow Electronics, Inc. A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Support Associate to join our Digital Team at Arrow Electronics, Inc. in Mexico.This is an entry-level position that involves providing expert-level customer service, interfacing directly with customers for resolution, and maintaining a high level of professionalism.Key ResponsibilitiesPrioritize a...
-
Customer Support Specialist
hace 4 semanas
Tlaquepaque, Jalisco, México Arrow Electronics A tiempo completoAbout the Role:Arrow Electronics is seeking a highly skilled Customer Support Specialist to join our Digital Team. As a key member of our team, you will be responsible for providing exceptional customer service to our clients via phone, email, and chat.Key Responsibilities:Serve as the first point of contact for inbound customer inquiries, providing...
-
Customer Support Specialist
hace 4 semanas
Tlaquepaque, Jalisco, México Arrow Electronics, Inc. A tiempo completo**Job Summary**:We are seeking a highly skilled Customer Support Specialist to join our team at Arrow Electronics, Inc. in Guadalajara, Mexico.**Key Responsibilities**:Provide exceptional internal and external customer service and sales support to the Inside Sales Team and customer engagements. Assist in maintaining performance expectations to enhance...
-
Customer Support Specialist
hace 4 semanas
Tlaquepaque, Jalisco, México Arrow Electronics A tiempo completoAbout the Role:Arrow Electronics is seeking a highly skilled Customer Support Specialist to join our Digital Team. As a key member of our team, you will be responsible for providing exceptional customer service to our clients via phone, email, and chat.Key Responsibilities: Serve as the first point of contact for inbound customer inquiries, providing...
-
Enterprise Customer Support Specialist
hace 4 semanas
Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completoJob SummaryThis role is responsible for delivering exceptional customer experiences and resolving a variety of moderately complex customer issues in a timely and satisfactory manner. The Customer Support Representative collaborates with cross-functional teams to facilitate efficient issue resolution, process improvements, and a seamless customer...
-
Customer Service Associate
hace 4 semanas
Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo**Job Summary**- As a key member of the Hewlett Packard team, this role is responsible for acting as the primary point of contact for addressing customer concerns while maintaining accurate records of all interactions to share insights with internal teams. The role involves collecting and analyzing customer feedback, escalating complex issues, and...