Customer Support Associate

hace 1 semana


Tlaquepaque, Jalisco, México Arrow Electronics, Inc. A tiempo completo

We are seeking a highly skilled Customer Support Associate to provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. The ideal candidate will have 1 year of experience or a high school graduate with equivalent related experience, industry experience in a similar field, and basic to intermediate knowledge of Microsoft Excel.

Key Responsibilities:
  • Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements.
  • Assist Sales with overall Quote to Order activities.
  • Responsible for Post-order to Invoice including but not limited to order entry, maintenance Value Added orders & follow up to complete end to end process.
  • Backlog Management.
  • Work with the Asset and different portals to expedite factory purchase orders to meet customer open order demands.
  • Manage inbound customer order formats (pdf, e-mail, Microsoft Office documents).
  • Submit supplier requirements which include Value Added, NCNR (Non-Cancellable, Non-Returnable), and COP (Customer Owned Parts); assist in maintenance for contract pricing.
  • Support sales team with direct customer contact, which includes coordinating reports, and providing the first point of escalation after the initial set of expedites.
  • Work closely with the asset team to process orders for customers and resolve issues for the customer in a timely manner.
  • Support sales team with RMA (Return Material Authorization), initiate CAR (Corrective Action Request) FQR (Field Quality Request), and correct post-delivery issues (wrong carrier, wrong packaging, wrong shipping account, etc.).
Benefits:
  • 30 days of Christmas bonus
  • 40% vacation premium
  • 12 vacation days
  • Vision Assistance
  • Life Insurance
  • Healthcare Insurance
  • Food/Pantry Vouchers
  • Restaurant Vouchers
  • Savings Fund
  • Growth Opportunities, and more
Work Arrangement:

Hybrid - 3 days in office

Annual Hiring Range/Hourly Rate: $15,000 - $18,500.00 MXN Monthly



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