Customer Support Associate
hace 1 semana
We are seeking a highly skilled Customer Support Associate to provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. The ideal candidate will have 1 year of experience or a high school graduate with equivalent related experience, industry experience in a similar field, and basic to intermediate knowledge of Microsoft Excel.
Key Responsibilities:- Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements.
- Assist Sales with overall Quote to Order activities.
- Responsible for Post-order to Invoice including but not limited to order entry, maintenance Value Added orders & follow up to complete end to end process.
- Backlog Management.
- Work with the Asset and different portals to expedite factory purchase orders to meet customer open order demands.
- Manage inbound customer order formats (pdf, e-mail, Microsoft Office documents).
- Submit supplier requirements which include Value Added, NCNR (Non-Cancellable, Non-Returnable), and COP (Customer Owned Parts); assist in maintenance for contract pricing.
- Support sales team with direct customer contact, which includes coordinating reports, and providing the first point of escalation after the initial set of expedites.
- Work closely with the asset team to process orders for customers and resolve issues for the customer in a timely manner.
- Support sales team with RMA (Return Material Authorization), initiate CAR (Corrective Action Request) FQR (Field Quality Request), and correct post-delivery issues (wrong carrier, wrong packaging, wrong shipping account, etc.).
- 30 days of Christmas bonus
- 40% vacation premium
- 12 vacation days
- Vision Assistance
- Life Insurance
- Healthcare Insurance
- Food/Pantry Vouchers
- Restaurant Vouchers
- Savings Fund
- Growth Opportunities, and more
Hybrid - 3 days in office
Annual Hiring Range/Hourly Rate: $15,000 - $18,500.00 MXN Monthly
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