Senior Customer Support Specialist
hace 2 semanas
We are seeking a highly skilled and experienced Senior Customer Support Associate to join our team at Arrow Electronics, Inc. in Guadalajara, Mexico.
The successful candidate will provide exceptional internal and external customer service and sales support to our Inside Sales Team and customers, ensuring seamless communication and resolution of complex issues.
Key Responsibilities- Provide expert customer service and sales support to internal and external customers, including handling complex discrepancies and interfacing directly with customers.
- Assist in maintaining performance expectations to enhance Arrow's position within each customer and supplier.
- Support sales team with direct customer contact within Planned Demand and Quality assurance processes.
- Coordinate e-Compass and Forecast Response reports with Infosys, provide first point of escalation after initial set of expedites, complete bond requests from Inside Sales, manage Dropped Part, New Part, and Item Status Change reports.
- Handle branch service requests, RMA, initiate CAR, FQR analysis, submit Customer Surveys, and correct post-delivery issues.
- Assist Inside Sales with overall Quote to Order objectives, including loading SDT quotes under 50-line items, forwarding quotes in PDF format to Quote Center, monitoring PM views, updating quote extensions, ordering samples, and coordinating contract signature completion with legal.
- Typically requires a 4-year degree and 4 years of experience.
- 4 years of experience in electronic and/or manufacturing industry.
- Proven experience with ERP systems such as Oracle and/or SAP.
- Intermediate knowledge of Microsoft Excel.
- Ability to communicate fluently in English.
- Competitive financial compensation, including various compensation plans.
- Solid benefits package, including 30 days of Christmas bonus, 40% vacation premium, 12 vacation days plus 2 floating days, Vision and Dental Assistance, Life Insurance, Healthcare Insurance, 10% Food/Pantry Vouchers, Restaurant Vouchers, 13% Savings Fund, and Growth Opportunities.
Arrow Electronics, Inc. is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity, or national origin.
Annual Hiring Range/Hourly Rate: $24,216.67 - $29,333.33 MXN Monthly
Location: MX-JAL-Tlaquepaque, Mexico (HPE Guad office)
Time Type: Full time
Job Category: Business Support
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