Operations Support Specialist
hace 1 semana
Citi is seeking a highly skilled Operations Support Specialist to join our team. As an Operations Support Specialist, you will be responsible for providing day-to-day operations support in alignment with Citi's operations support infrastructure and processes.
Key Responsibilities- Provide operations support services, including record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.
- Serve as the liaison between operations staff, relationship managers, project managers, custodians and clients.
- Update help content used by Knowledge Hub end users to service client inquiries, as needed.
- Execute work assigned, including annual review certification and change requests.
- Conduct needs assessment and update content or develop content-related solutions according to business requirements.
- Research and seek out solutions to inquiries on help content and all other open items related to business, including policy gaps and changes.
- Monitor work progression ensuring completion of assignments by requested due date.
- 0-2 years relevant experience.
- Proficient in Microsoft Office.
- Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements.
- Self-motivated and detail-oriented.
- Proven organization and time management skills.
- Demonstrated problem-solving and decision-making skills.
- Consistently demonstrates clear and concise written and verbal communication skills.
Bachelor's degree/University degree or equivalent experience.
Additional Requirements- Control and tracking of budget expenses (4 years).
- Database management.
- Supplier invoicing (4 years).
- Accounting reconciliations (4 years).
- Knowledge and experience in documentation of procedures.
- Experience and management of Activities, Risks, Controls, and Monitoring Tools (ARCMs).
- Knowledge of EUC (End User Computing) (2 years).
- Knowledge of payment to Distribution of Cards and advance payment.
- Analysis and Synthesis.
- Learning and Memory.
- Teamwork.
- Customer Orientation.
- Planning and Organization.
- Expression of Ideas.
- Judgment and Common Sense.
Manage the payment to Suppliers through budget tracking, internal invoicing, and expense control.
Main Functions of the Position- Follow-up on the payment of services provided to the various areas of the Direction by the different Suppliers.
- Coordinate with the different areas the deliverables for the monthly invoicing. Manage and control the daily expenses generated by each of the Suppliers.
- Perform the monthly and annual provision of payment to Suppliers.
- Generate reports on the services paid on a monthly basis.
- Reconcile accounting operations.
- Analyze procedures for their implementation to update them, as well as the ARCMs (Activities, Risks, Controls, and Monitoring Tools) corresponding to the procedure.
- Analyze, follow-up, and train EUC's (End User Computing) of the area.
- Calculate volume and figures for the payment of services of Distribution of cards and advance payment.
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