Hotel Operations Manager

hace 4 días


Baja California Sur, México Park Hyatt Los Cabos Hotel & Residences A tiempo completo

As a key member of the Park Hyatt Los Cabos Hotel & Residences team, you will be responsible for the efficient management of the in-room Guest Services operation, ensuring seamless delivery of Park Hyatt brand experiences and standards. Your role will involve meeting and exceeding individual guest expectations, creating an environment that delivers exceptional employee experiences, and ensuring all departments operate successfully according to hotel standards.

Key Responsibilities:

  • Ensure all employees deliver exceptional service at all times, meeting brand standards.
  • Verify excellent service is provided to internal customers.
  • Observe and interact with guests in common areas, working closely with Department Managers to provide better training to employees.
  • Resolve external and internal customer complaints efficiently, ensuring satisfactory resolution of the problem.
  • Maintain hotel chain standards, ensuring guests are treated professionally and courteously.
  • Ensure various departments operate in a professional and efficient manner.
  • Greet and dismiss VIP guests.

Requirements:

  • 3 to 5 years of experience in a directive position.
  • Advanced English.
  • Bachelor's degree.
  • Experience in luxury hotels.
  • Strong communication and presentation skills at all levels of management.
  • Leadership ability and behavior consistent with our core values.

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