Hotel Operations Manager

hace 1 semana


Baja California Sur, México Hyatt Hotels Corporation A tiempo completo
Job Title: Director Of Rooms

Job Summary:

We are seeking a highly skilled and experienced Director of Rooms to join our team at Hyatt Hotels Corporation. As a key member of our hotel management team, you will be responsible for the overall management of the in-room Guest Services operation, ensuring that all departments operate successfully according to hotel standards and that they are individually profitable and successful.

Key Responsibilities:

  • Ensure that all employees deliver exceptional service to guests and provide excellent service to internal customers.
  • Verify that all associates provide excellent service to internal customers and spend time in common areas, observing the service provided and interacting with guests.
  • Resolve external and internal customer complaints, inquiring efficiently to ensure satisfactory resolution of the problem.
  • Respond to guest comments and follow up on them to ensure that their concerns are addressed.
  • Maintain hotel chain standards and ensure that guests are treated professionally and courteously.
  • Ensure that the various departments operate in a professional and efficient manner and greet and dismiss VIP guests.

Qualifications:

  • 3 to 5 years of experience in a directive position.
  • Advanced English.
  • Experience in luxury hotels.
  • Strong communication and presentation skills at all levels of management.
  • Leadership ability and behavior consistent with our core values.

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced professional looking for a new challenge, please submit your application.



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