Payroll Operations Specialist

hace 6 días

Saltillo, Coahuila de Zaragoza, México Johnson Controls A tiempo completo
Job Summary

We are seeking a highly skilled Payroll Operations Specialist to join our team at Johnson Controls. As a key member of our HR Service Center, you will be responsible for providing specialized assistance to our Payroll Tier 2 functions, performing administrative and transaction processing activities to support our Tier 1 role.

Key Responsibilities
  • Provide specialized assistance to Core Payroll functions performed at the Payroll Monterrey Organization.
  • Hold responsibility for proper, on-time, and correct Queue Management, including transferring cases to the CORP Payroll area and other areas at the HR SSC.
  • Interact with multiple levels in the organization, including HR SSC, COE's, AP, Vendors, Finance, etc.
  • Perform audits on cases and payments, act as first point of contact to the CORP Payroll group.
  • Attend escalated Tier 1's calls from employees, Manager, Vendors, and HRBP's and track the solution via the ticketing system Microsoft Dynamic CRM.
  • Receive filtered escalated cases related to main activities: Off Cycle payments, one-time Payments, Deductions, over & under payments, and others.
  • Route cases on time to the proper Queues, meaning other areas cases including Payroll CORP team.
  • Perform Data entry in Workday and ODS per pay period.
  • Run calculations and simulations as needed.
  • Accomplish and Monitor T1 performance, about the Case Management Framework & SLA's indicated for cases.
  • Hold responsibility to create and update Work Instructions, related materials, guides, process flow charts, and reference documents for the main processes supported at the HR SSC Payroll group.
  • Document and Perform quality audits on core processes, gathering documentation needed. This includes any SOX, compliance, and internal audit.
  • Hold responsibility to execute the onboarding program for new team members, perform evaluation, and support shadowing process.
  • Lead and/or Support internal training sessions for the Payroll team at the HR SSC.
  • In general, support leadership to identify training needs, this includes lead or support the execution of trainings and content evaluation.
  • Support M&A, divestitures, reorganizations.
  • Support testing for systems enhancements or upgrades related to HR SSC Payroll operation.
Requirements
  • Bachelor's degree, Finance/accountant or business/international business preferred.
  • 1 to 3 years of working experience in a HR Service Center or HR operations.
  • High English Proficiency (written and spoken), capable of delivering presentations and coordinating work teams in English. Other languages such as French, Portuguese are desirable.
  • Excellent oral and written communication skills and interpersonal skills.
  • Ability to work in multiple projects successfully and simultaneously.
  • Ability to understand and develop successfully partnerships with customers.
  • High Customer Service orientation.
  • Excellent organizational skills and ability to track and follow up.
  • Excellent attention to details.
  • Analytical thinking skills.
  • 1 year minimum of experience in Payroll processes.
  • Desirable Experience in Tax.
  • Desirable experience in Microsoft CRM Dynamics.

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