IT Support Lead Specialist

hace 3 semanas


Ciudad de México, Ciudad de México Avantor A tiempo completo

The Opportunity:

Avantor is looking for a dedicated and experienced IT Support Lead Specialist to support the planning, acquisition, installation, control, management, and maintenance of the organization's local area networks, computer systems, software, peripherals, and telecommunications.

This role will be a full-time position based out of the Avantor US Business Center S. de R.L. De CV in Ciudad de Mexico.

Key responsibilities include:

  • Providing first-level IT support and resolving or escalating incidents in a timely manner.
  • Performing onsite troubleshooting and taking necessary steps to provide resolution.
  • Providing technical support to users via phone, remote software, email, and in-person.
  • Maintaining, supporting, and configuring warehouse devices, such as printers, RF units, and terminals.
  • Providing setup, deployment, and support of mobile devices.
  • Installing and maintaining hardware and peripheral components, including label printers and other peripherals.
  • Engaging with external vendors for support and services.
  • Responding to client inquiries concerning system operation and diagnosing system hardware, software, and operator problems.

Requirements include:

  • Bachelor's Degree in Computer Systems or a related field.
  • 5+ years of experience providing IT support.
  • Bilingual (Spanish and English) at a C1 level.
  • CompTIA A+/Network+ certification is desirable.
  • Ability to travel up to 20% and work flexible shifts, after or during weekends.
  • Customer-orientation, reliability, self-motivation, organization, attention to detail, teamwork, and a quick learner.
  • Outstanding customer service skills.
  • Proficiency in Microsoft Outlook and MS Exchange environments.
  • Proficiency in Windows 2K, 11, and Windows Server.
  • Strong knowledge of PCs, Wintel, Software Center, SAP, and Sovos interface, networking concepts, cyber security familiarity, ServiceNow ticketing system.
  • Ability to prioritize multiple high-priority support requests and work independently.

Why Avantor?

At Avantor, we strive to be a global leader in the life sciences industry. Our company is committed to helping you grow your career through diverse, equitable, and inclusive culture.



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